dslreports logo
site
spacer

spacer

spacer




how-to block ads



Comcast page on DSLReports
Six Month Rating

Reviews:
bullet 5734 reviews (2482 good) (1667 bad)
bullet Submit a review by email click here
bullet login for new review notification feature

Review by wchillman See Profile

  • Location: Gig Harbor,Pierce,WA
  • Cost: $50 per month
Good "Performance Starter is all that a cord-cutter needs."
Bad "Nevertheless, it still feels like extortion."
Overall "Reclassify under Title II as common carriers so the FCC can order them to open up their internet lines to competition."
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

The most common complaints in the Comcast forums fall into three areas: overpriced plans, continual price increases, and poor customer service. Our way to deal with these complaints is to apply the KISS principle and follow these three cardinal rules:

1. NEVER bundle

2. REJECT all TV packages

3. DECLINE all attempts to upsell you

By keeping things this simple, it is nearly impossible for Comcast to pull any monkey business. All this may sound counterintuitive but we now get GREAT ENTERTAINMENT AS WELL AS INTERNET for LESS THAN 50 BUCKS A MONTH with no junk fees! Not only that, we watch it in high definition without renting any Comcast cable box or paying any silly HD Technology Fee! It really affords a value proposition that Comcast just can’t match. Read on if you are interested.

You may not know this but in 2012, Comcast was ordered by the FCC to offer a stand-alone broadband service with a download speed of at least 6 mbps at a price no greater than $49.95 per month. This order was extended to February 21, 2015 and the speed tier is called Performance Starter. As recent retirees on a fixed income, we opted for this service as the monthly charge is fixed at $49.95 with no other taxes, charges or fees. That’s right: a fixed price with no surprise increases in your bill and no added junk fees. THIS, BY THE WAY, IS A RARITY WITHIN COMCAST'S SERVICE OFFERINGS. Nonetheless, it still feels like extortion but that is a conversation for another day. So, we only have Comcast’s Performance Starter internet service with NO subscription to Xfinity TV, Voice, or Home, NO Bundle, NO Comcast Cable Box, and NO Contract. Here’s a list of JUNK FEES WE DON’T PAY and you can avoid them too:

• HD DVR Rental or Service Fees

• HD Technology Fees

• Digital Adaptor, Outlet, or Access Fees

• Additional Outlet Fees

• Broadcast TV Fees

• Blast or Boost Fees

• Converter Fees

• Premium Channel Fees

• On Demand Fees

• Pay-Per-View Fees

• Streampix Fees

• CableCard Fees

• Remote Control Fees

• Regulatory Recovery Fees

• FCC Fees

• CHSI Transfer/Restart Fees

• PEG Access Fees

• Public Access Fees

• Network Support Fees

• Franchise Fees

• State Assessment Fees

• Convenience Fees

• Electronic Change Fees

• Electronic Charge Fees

• Transaction Fees

• Enrollment Fees

• Reactivation Fees

• Early Termination Fees

• Protection Plan Fees

• Rights of Way Use Fees

• Voice/Data Modem Rental Fees

• Wireless Gateway Fees

• State Cost Recovery Charges

• Universal Connectivity Charges

• Federal Excise Taxes

• Gross Receipts Taxes

• State and Local Sales Taxes

• Utility or Communications Services Taxes

WHEW! As you can see, Comcast will nickel and dime you to death. Not only did we want to avoid paying these junk fees but we were really sick of paying triple-digit monthly bills as well as suffering through commercials that were taking up nearly 1/3 of every viewing hour. Performance Starter allows us to enjoy a FAR SUPERIOR VIEWING EXPERIENCE than we ever had with Comcast TV at a fraction of what we paid in the past. As cord-cutters, we use a streaming device (Roku, Apple TV, and Google Chromecast are the more popular ones with the Amazon Fire TV being the most recent) for all of our TV viewing including news, TV shows, and movies as well as music. These streaming devices render Comcast’s Cable Box obsolete as well as their TV offerings and I have fond memories dumping off their cable box at our local Comcast service center – much to their displeasure. The news we watch now is far better than anything we ever had on Comcast TV and, thanks to Netflix, YouTube, as well as Amazon (which recently added older HBO shows to their streaming catalog), we can now watch commercial-free TV and movies. In fact, I think it has been years since we have watched any commercials at all. If you cannot do without basic network TV, you could install an OTA antenna and possibly get many HD channels for free depending on your position relative to the broadcast towers. Even though we receive basic network TV for free, we never watch it as the streaming alternatives are just so far superior. I should say, however, that it took some time to adjust to watching in this way as we had been so conditioned to think that it really wasn’t “TV” unless you are continually bombarded by commercials. It’s certainly a welcome change for us to be able to watch what we want, when we want, where we want, on our TV or whatever other device we want, rather being constrained by Comcast’s TV schedule and limited by their offerings. We used to watch Comcast’s On Demand movies but when we cross-checked them against IMDb, we found that they rated quite poorly, whereas Netflix and Amazon have amazing catalogs of great content. Even with heavy HD TV viewing, we never go over 200 GB/month but I should say we are a hardwired single video stream household. Although Comcast recently suspended their 250 monthly GB bandwidth cap, they are raising it to 300 GB/month in selected service areas. While it doesn’t affect us, if you are running multiple video streams at the same time within your household, you could experience some congestion and you might be subject to a $10 charge for every 50 GB you exceed the 300 GB cap. Essentially, this is just a money grab by Comcast but it still may turn out to be a good deal for you when compared to the prices of their standard offerings. Last but not least, if you have a bundle that includes Xfinity Voice, try Republic Wireless for your phone and drop Xfinity Voice as well as your landline. Republic Wireless’s smartphone is really worth considering particularly if you feel you are also being fleeced by Big Cell.

In the past when we bundled services, it was easy for Comcast to bamboozle us with their underhanded pricing shenanigans but not anymore. Bundling Comcast services, it turns out, is probably not in your best interest particularly when you consider other options like the one I mentioned above. We found Comcast’s Performance Starter single play is a simple way to lower your bill, improve your viewing experience, and manage the cost of their service. It is really like a double play (since you can get TV entertainment as well as internet) but you only pay for a single play and it is not just for new subscribers – everyone is eligible! By using a streaming device with Comcast’s Performance Starter it is quite easy to drop Comcast TV with its obnoxious commercials and ridiculous pricing. Comcast, however, will do just about anything to keep you from cancelling your TV subscription. First, they will try to discourage you by saying that Performance Starter is not enough to stream video in HD but don’t believe them - it is more than adequate for all our HD viewing as well as VoIP and internet use. Next, they will try to upsell you with a temporary offer for additional overpriced services but don’t fall for it - you will just be shell-shocked when the prices revert back to normal. Comcast’s latest scheme is to say that internet alone would cost more than internet and TV together. Be very wary of this ploy as you need to factor in all applicable junk fees I noted above in order to really determine if it is, in fact, a better deal. I’d also be leery of Comcast’s VISA gift card sales tactic as there are a ton of complaints about it. Lastly, they may even send you to their retention department to dissuade you from changing your service plan but just stand firm and insist on Performance Starter and NOTHING MORE. We automatically pay the bill each month with our credit card and so rarely need to contact the company (it’s been years). This makes life easier as reports in the Comcast forum indicate that customer service is an absolute nightmare. All this is really not that hard to implement or acclimate to and will pay off in spades.

Lastly, maybe we could get better prices and speeds if the U.S. Department of Justice initiated an antitrust lawsuit and broke up this monopoly like they did against AT&T in the 1970's or at least reclassify them under Title II as a common carrier as then the FCC can order ISPs to offer their internet lines to other companies, thus increasing competition.

member for 2.7 years, 471 visits, last login: a few hours ago
updated 12 days ago

Comments:

jlatimer

@comcast.net

Competition is necessary

While I agree that competition is necessary, Comcast is not at fault in this regard. Building and maintaining the infrastructure necessary to support telecommunications is not cheap, if it were, you would see a lot more competition out there. Just like you don't see car manufacturers popping up every day, you don't see telecom providers popping up.

If you want to see more competition start at the source, the manufacturers of fiber and network communication equipment, and the content owners such as ESPN and others charging an arm and a leg for their service and requiring it to be on basic tiers of service.
wchillman

join:2011-11-20
Gig Harbor, WA
Reviews:
·Comcast

Re: Competition is necessary

I overpay these clowns for sub-par speeds while the executives collect their multi-million dollar salaries. Comcast in particular and the cable monopoly in general is at fault. Here is the solution:

»billmoyers.com/segment/susan-cra···-unfair/
Beck38

join:2014-05-12
Mukilteo, WA
Reviews:
·Comcast

Look to the East (in Washington State)

PUD (Public Utility District) built fiber, with multiple TV/Phone/Internet providers (gee, sounds like what the FCC originally tried to do with telco years back) is going gangbusters in eastern Washington State. Speeds to Gigabit, no caps, pricing half or better than either Comcast OR Frontier FIOS, and with regulated electric rates 1/3rd that of us in the 'western' half (no Enron and FERC controlling it there) and no hyper-inflated housing market on top of all that.

I'm out as soon as I can get all the ducks in order (sell the house, etc), but I'm retired so have the option.

newview
Ex .. Ex .. Exactly
Premium
join:2001-10-01
Parsonsburg, MD
kudos:1
Reviews:
·DIRECTV
·Comcast

Tell the FCC

said by wchillman:

"We need to reclassify them as a common carrier."

quote:
The FCC has asked for public comment on new rules about net neutrality.
Use this form to submit a comment to the FCC - »dearfcc.org/
filter4ever

join:2014-05-28
Seattle, WA

Eastern Washington State

Beck 38 - You are absolutely right! The 509 is the way to go. Spokane electric rates and communications are still similar to Seattle, but Central Washington has got it all. The Grand Coulee dam (one of the biggest hydroelectric generation stations in the world) is bordered on both Grant and Douglas counties. The Grand Coulee along with many other dams are owned by the utilities themselves, which enables them to provide cheap power, as they do not need to go through the federal government. Google and Yahoo have migrated there for their server farms, bringing the speed along with them.

Across the Columbia from East Wenatchee - Chelan County - has their own fiber - to - house lines. Unlike 'FIOS', these are NOT owned by a corporation - but the power company, meaning you have the freedom to choose any provider you want.

My friend has Local Tel - Probably the most efficient, well priced, and awesome broadband provider I've seen. The internet is run straight Ethernet to the ONT, it uses PPPoE so make sure you keep your login and password if you need to configure your router. The phone is connected like a regular POTS directly to the ONT. And finally, the TV coax is not used by 'cable modems' like FIOS, allowing STELLAR quality TV, and, since the ONT is addressed not the box, many channels can be received with the TV's built-in tuner, allowing a much less cluttered entertainment system. Long live LocalTel!
Beck38

join:2014-05-12
Mukilteo, WA
Reviews:
·Comcast

Re: Eastern Washington State

said by filter4ever:

Grand Coulee dam (one of the biggest hydroelectric generation stations in the world) is bordered on both Grant and Douglas counties. The Grand Coulee along with many other dams are owned by the utilities

Actually, no, the Grand Coulee is a Federal Dam, part of the BPA (Bonneville Power Administration). Those county PUD's in eastern Washington actually DO own their own dams (for instance, Chelan PUD owns Rocky Reach as well as another I don't recall off the top of my head) which is why they are so low.

Other PUD's in Wash. St. that rely on the BPA too much (Snohomish is a good example which gets 90% of it's power from the BPA) are at the beck and call of Enron (and which initiated the original investigations of Enron) . Seattle City Light also owns a sizable part of it's own generating capacity, most notably the Boundary Dam on the Pend Oreille River in northeastern Washington state.

But it all comes down to FERC, which is packed with Republicans and which refuses to go after the Enron contracts.
filter4ever

join:2014-05-28
Seattle, WA

Comcast / XFinity Troubleshooting

As this is a rather long post, many of the following procedures are in-depth and require some technical knowledge and tools - proceed at your own risk!

As a 10 year customer, I know Comcast is one of the best services you can get, in terms of speed, latency, technology, and quality of service. I do not watch much TV, and have a Cell phone, but their internet is second only to LocalTel - a small internet provider in Wenatchee, WA and central Washington over PUD owned fiber lines.

I do however, have extensive knowledge of how their system works, and how to troubleshoot it. I am neutral as I am not a sales person trying to push service, I am only telling my experience.

Now a days, Comcast is mostly doing SIK (Self Install Kits), where you simply plug in the equipment. They will even ship the equipment out to you, which makes it convenient. Without a tech though, you, and the rep on the phone, have no way of knowing whether there is even cable signal to the house, or if the cable there is from 1983 when CATV was first deployed in your area. At that time they never dreamed of Internet and hence did not design the system for such services. I have seen friends that were trying to hook up cable, and there wasn't even cable going to the outlet they were trying to hook up.

Remember, the service will only work if it is installed RIGHT. I will tell you a few tips on how to troubleshoot your own cable, so you can have the service that you pay for.

If your TV breaks up into little squares, this is caused by interference, or ingress. This is the root of many problems with all 3 services, TV, Internet, and Telephone.

First, turn the box off and press "OK", this will bring you to a blue menu. Check the "OOB", make sure SNR is 'GOOD' (over 20dB). Next check "Inband Status" - This will show the quality of the channel you are on. Make sure the SNR is 'GOOD' (over 34 and not many errors), and "Upstream Status" - make sure it's not over 60dB. If OnDemand doesn't work, check "Interactive Status", make sure it has an IP address. If it does not, wait a few minutes.

If these are all 'OK', call Comcast (1-800-Comcast), and tell them to send a 'HIT' to your box. If you aren't even getting the guide, ask for an 'INT HIT', which will refresh the EEPROM on the box.

If you aren't getting anything at all, there is most likely no connection between the box and the tap (up on the pole or in the ground). Check the cable going to the wall make sure it's not of low quality and loose. If it's not, take the plate off (if you can, on most internally wired houses. Externally you cant). Often somewhere you will find a 'crappy looking' connection. There's your problem. If there is nothing connected to it at all, well, there's your problem. If there is a bad connection or no cable, call for a tech install and tell them what's wrong.

This work CAN be done yourself, but you need special strippers, crimpers, and fittings. Make sure they are of the COMPRESSION type and the splitters are rated at 1GHz. Also, make sure the cable you use is of the RG-6 type, and the fittings are put on properly (there should be no braid hanging out of the back, and the white (dielectric) should be FLUSH with the front of the fitting. Look up how to put a fitting on Google should be of some help. Make sure that you do not split one signal of another, off another (daisy chain). This will degrade the signal by half every time you split. If you are prewiring your house for remodel, consider putting in a Leviton 'Smart Panel', running all your outlets to a central location and splitting/amplifying them there. Above all, DO NOT splice a cable behind drywall where it cannot be accessed. This will make it impossible for a Comcast tech or yourself to troubleshoot in the future.

For internet problems, the number one problem is your router not receiving the correct IP address, most likely due to activation on a wired computer and then plugging in a WiFi router. Remember to unplug the cable modem, plug it back in, wait for it to synchronize (Power, Downstream, Upstream, and Online lights all solid).

For other signal problems such as getting kicked up randomly and slow service, make sure your modem is hooked up and go to »192.168.100.1 and go to 'Signal'. Look at the 'Downstream Status' - should be between -10dB and 10dB. Next 'Upstream Status' - should be between 20 and 54dB. Finally, look at the downstream 'SNR', this should be 33dB and above. The best speed test for the internet I use is »www.speedtest.net.

The main problems I've seen with a phone is when you plug a fax machine in, line 1 is shorted to line 2. Make sure to use a cable that has only 2 gold contacts (1 pair) to connect to the EMTA. Other than that, the problems with the telephone are with the same equipment as the internet.

Unfortunately, there is a lot of miscommunication between the customer and the rep which causes a lot of negative feelings towards Comcast. If you need any work done, such as a 'drop' (line from the street to your house) run, additional outlets installed, through a brick house etc. make sure you provide the rep with as much details as possible, as they schedule the amount of time the tech has with you based on what you order. After that allotted slot, he/she will have another job in the same slot (8-10 AM for example). It is also usually one person who comes out, unless they can get help from other techs on a large job or one that requires special equipment.

I do not watch TV, only the local channels. If you are getting internet, I recommend getting "Limited Cable" along with it (if you are not getting phone), as you get a $10 discount for having multiple services, so the net cost is about $5/mo with the box and all that.

Their internet is very fast, as they have their own "backbone" which minimizes latency (i.e. if you do a tracert, you will see it hop through Comcast's network to the least busy node and to Google, etc). The download and upload speeds in my area are excellent, 25 MBPS down and 6MBPS up. No other service, DSL or other, can get closer than 1/4 that speed.

Their telephone service is of excellent quality, I know because I hooked up a dial-up modem to CDV and it locked at 52.6KBPS (The maximum allowable dial-up speed), over VOIP.

Hopefully this will help many perplexed customers, some procedures will require tech-savvy knowledge. I am not affiliated with Comcast, and am not responsible for anything that may arise. If in doubt call Comcast and provide them with as much as you know, is my best advice.
filter4ever

join:2014-05-28
Seattle, WA

Re: Comcast / XFinity Troubleshooting

A couple things I forgot to mention. When hooking up a router: unplug the cable modem first (from power, plug the Ethernet to the router in, plug the cable modem power back in with the Coax and Ethernet connected), wait for all 4 lights to be solid, and then plug in your router. If you have phone, there is a little hole on the back of the EMTA (combo VOIP modem) that says "RESET". If you plug in the router without resetting, it will get the 192.xxx.xxx.xxx private IP from the offline modem, and you will not be able to get online.

If the modem gets stuck at the "Upstream" light, chances are there is a filter on the line that they used to put on in order to keep noise from entering the network. If you find one around on your line, it needs to be removed. If you are not receiving all your channels there also may be a filter on the line. You may find one around your house but chances are they will be on the pole or lockbox. However, there is another type of filter that is used if you have an Anyroom or MoCa DVR. Call Comcast and have them swing by and take it off. This is an easy fix and will save you the trouble of having to stay home for service, and you may not even have to pay a fee.

Finally, I recommend purchasing your own modem or EMTA. Look under »mydeviceinfo.comcast.net for compatible equipment. In my area the rental fees are $8/mo (for a modem) plus tax. A $100 modem will pay for itself in a year. An EMTA costs around $160. These are very particular, make sure you get the compatible model number.