dslreports logo
site
spacer

spacer

spacer




how-to block ads



Comcast page on DSLReports
Six Month Rating

Reviews:
bullet 5624 reviews (2457 good) (1637 bad)
bullet Submit a review by email click here
bullet login for new review notification feature

Review by Coelispex See Profile

  • Location: Wilmette,Cook,IL
  • Cost: $87 per month (6 month contract)
  • Install: about 1 days
Good "Great connection and service, I love it!"
Bad "Awful tech and customer support."
Overall "So far so good."
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

On June 20, 2013, I decided to switch to a Double Play (Internet + TV) called "Blast Plus" promotion; basically you get Blast Trier HSI + Digital Economy (~45 channels). This promotion is for 6 months $69.99 then $79.95 after (this excludes state taxes, FCC fees, franchise fees, other government taxes). This promotion is not under contract or any agreements attached. I used my own equipment, a Motorola SB6141 SURFboard DOCSIS 3.0 instead of paying for an extra $7/month for rental fees.

Screenshot of the local channel line up:
»i.imgur.com/J3vNfk3.png

How was the order & install process?
Somewhat sketchy. One chat analyst told that me that my service address is fine for self-installation ($9.95). Another told me that my cable isn't installed by the tap and needs professional installation ($32.99). What a load of B.S. I disconnected and soon talked to a more experienced analyst. Order process took around 40 minutes. In the end, he told me to wait for the self-installation kit to arrive in 3-5 days. I didn't wait to wait that long. An hour later, I plugged in my coaxial cable from my 2-way splitter to my SB6141 modem, started the activation service online (took about 10 minutes) and BAM; got Blast Internet up and running on the same day. (I didn't have to wait for my self-install kit to arrive). Told you it was sketchy.

My first speedtest
»www.speedtest.net/result/2784965199.png

Overall, I can say that I'm very happy, one satisfied customer

P.S
I also made a excel spreadsheet for Comcast Double Play promotions and non-promotions for those who are interested in making the change. (Prices may vary depending on your location)

»docs.google.com/spreadsheet/ccc?···=sharing

I will update this review periodically.

UPDATE 10/4/13

For the past 5 months, there has been about ~4 outages, lasting less than 3 hours. This is probably due to severe weather in my area (flooding, heavy rain, thunderstorm etc)

But my speed has increased by 1-2 Mbps more
»stage.results.speedtest.comcast.···8864.png

member for 123 days, 88 visits, last login: a few hours ago
updated 1 days ago

Comments: