Review by BellSouthBS  - Location: Fort Lauderdale,Broward,FL
- Cost: $82 per month
Good "Fast 50mb service"
Bad "*Lazy installers who refuse to climb poles *Tech (on service call next door) connected me for $20 *No NETFLIX 3D or SUPER HD"
Overall "COMCRAP refuses NETFLIX 3D and SUPER HD !!! Will be DISCONNECTING COMCAST after trial. Install dept is WORTHLESS."
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
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Value for money:
(ratings below consensus)
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I have CLEAR (Clearwire) internet, and since CLEARWIRE is part of the Netflix Content Delivery Network (CDN), I can receive NETFLIX Super HD programming on two different TV's at the same time, or watch one 3D movie and still have enough bandwidth for the kids to do homework.
>>> COMCAST refuses *NETFLIX SUPER HD* and *NETFLIX 3D* PROGRAMMING
I was quoted $64 /mo for internet, and I pay $39 for the first six months. The true cost per month turned out to be $74.95 + $7 modem rental per month for internet service (50 mb/s down & 10 mb/s up), with a $34 discount for the first 6 months.
Since the new H.265 video compression codec specifications have now been finalized, it appears that the new *4K VIDEO* format will require a 35 mb/s data stream. With this in mind, I ordered the 50 mb/s "BLAST" internet service that Comcast is offering in my area. I placed the order on August 30. I paid $30 extra shipping to have the modem delivered overnight, which turned out to be 3 days later.
It was another 5 days later when the first installer finally showed up late on a Friday night at 8 pm. He definitely did not want to be there, and told me he couldn't install my cable, which was laying on the ground. He said leaves on a branch were hiding the tap on the cable, and he couldn't climb the ladder if he could not see the tap from the ground. He left.
Two supervisors came out the following Wednesday, and both said all the installer has to do is snap the small branch or move the leaves aside. A 280 pound installer that looked like Santa Clause in a bright red Comcast shirt, showed up unexpectedly the following afternoon. I greeted him at the gate, and the first thing out of his mouth was "I against this!" He didn't even say hello, but he made it clear that he also did not want to be here, and then refused to even take his ladder off the truck. Maybe he was scared off by the first installer. So much for my cable being connected.
On Friday the 13th, a Comcast truck pulled up and parked at the edge of my property. It turned out he was on a call for the neighbor, but said he would connect my cable when he was done. After finishing next door, he pulled his ladder from the truck, and within 5 minutes he connected my cable, saying "Don't tell anyone." I slipped him a $20
I connected the modem, and it brought me to a registration page. It said "Registration may take up to 30 minutes." An hour later I called tech support, and they told me there is a problem with their computer system, and they would manually activate my modem. 5 minutes later I was connected.
I noticed something quirky about speed. It appears that Comcast may not have enough bandwidth to offer 50 mb service to more than a few people at a time. Comcast was selling way overloaded service to the Western part of Broward County about several years back. They had to put in several more pipes from their Pompano office to handle all the new Pembroke Pines customers, and my "high speed internet" was dipping below 1 mb/s during early evening. It has been my experience that Comcast does the least possible to avoid being taken to court, and only responds when there is an FCC complaint. Low Comcast throughput was verified by NDT Test Servers, which identified a bottleneck OC-12 cable, which is only good for a 622 mb/s data rate. Jitter also varied considerably, ranging from 2.5 ms to 10 ms between my location and the pingtest.net server.
These are the same cable companies who got their start by stealing programming from TV Broadcasters, and not paying them a penny. Ironically, these cable companies then prosecuted anyone who tapped into their cable. They are still stealing from the public by denying NETFLIX 3D and SUPER HD service to their paying customers. This appears to meet the legal requirement for DENIAL OF SERVICE.
Because of Comcrap's "Bait and Switch" and withholding of services, I will be cancelling service very shortly.
P.S. I should also mention that Comcast has billed me since August 30, almost 2 weeks before I was even connected.... No problem with speed in their billing department.
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member for 11.5 years, 177 visits, last login: 1 days ago
updated 20 days ago
Comments:
 Rob_Premium
join:2008-07-16
Mary Esther, FL | Don't pay the bill I wouldn't pay the bill till you were connected and running, it's a shame, you were probably talking to India, I don't think Mexico has any call centers.
Another step would be to come here and file a report with a level 2 tech:
»Comcast Direct
They can disconnect you for what? No service at all?
Also, billing is usually located in the states, you can also request to speak to a supervisor or level 2 tech on the phone.
9/9/1999? Yea, this is an example why ISP's need to stop outsourcing, what can we do, switch to google fiber?
-Rob | |
|  | Reviews:
 ·Vonage
 ·Comcast
| Re: Don't pay the bill said by Rob_:I wouldn't pay the bill till you were connected and running, it's a shame, you were probably talking to India, I don't think Mexico has any call centers. In theory, I agree with that but ... ! Besides Comcast billing one month in advance, they are faster than a fly on manure to disconnect for non-pay AND - within seconds, it would appear - to turn people over to collections. That's another can of worms. Sorry, cliche ridden morning.
Do what Rob suggested about using the Comcast Direct forum. I'd presume they would also be able to give you billing adjustments. | |
| | | RokHed
join:2000-09-09
Pennsville, NJ | Re: Don't pay the bill The Comcast direct forum has been dead for months. Shortly after Steve left it went dormant | |
|
 QumahlinNever Enough TimePremium,MVM
join:2001-10-05
united state | Denial of Service? "by denying NETFLIX 3D and SUPER HD service to their paying customers. This appears to meet the legal requirement for DENIAL OF SERVICE"
To call this denial of service is akin to saying that its their duty to offer you every single channel available to them regardless of what the cost to them will be or who wants it. You may as well say they should give HBO free to every customer and that its denial of service if they don't. | |
| Timmn
join:2000-04-23
Tinley Park, IL | It probably doesn't have to be said, But I will anyway.
To Comcast, Netflix is the enemy, they don't want you to use their internet to stream from Netflix. If you want video, sign up for their cable service. | |
| | | You got this wrong SuperHD is 1080p and something many video providers send just fine to comcast today. Netflix is the one blocking this unless they get special privileges from Comcast
NF demands free hosting, power and dedicated network or they will block superhd. They want to pass their infrastructure costs to you
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"Too often we... enjoy the comfort of opinion without the discomfort of thought." - John F. Kennedy
"Insults are the arguments employed by those who are in the wrong." - Jean-Jacques Rousseau | |
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