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Six Month Rating

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Review by MDA See Profile

  • Location: Minneapolis,Hennepin,MN
  • Cost: $190 per month (12 month contract)
  • Install: about 5 days
Good "Comcast is on top of its network and rarely does it ever experience downtime for myself"
Bad "Customer Service as always and pricing"
Overall "At least Comcast offers its customers worthy promotions and upgrades"
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Value for money:
(ratings above consensus)

Update 4/1/2014: Called in and had the bill lowered from 250$ to 200$ a month. Got the X1 bundle thrown in and are on a non-contract term now for 2 years, but the price of these services is pretty harsh. Their biggest moneymaker is its high speed internet and yet they jack up the price of it unless you bundle with the even more expensive cable TV subscription which is a dying service in itself.

Original: What is now Comcast in our area, was Time Warner. They had POOR line quality and frequent disconnects (compared to Comcast). I subscribed to the 10mb/512k package at the time, but rarely did I see speed over 650kbps down (concurrent).

Comcast bought out Time Warner here in Minnesota back in 2003 or 2004 and since, the modems they offer for lease and line quality have been exceptional. They are good at giving you a little extra for your money since even though I started with their Performance 12/2mb package, I was getting 1.5mb download concurrent which around a 15mb package. Very satisfied at that fact.

Customer Service whether its on site technicians or phone support, has had its days with me. Some Comcast Techs come out and do some really quick installation or modification of the home cabling and some come out and undo what the previous tech did because they said it was completely wrong. Fortunately when that happens, the problem gets fixed for the better.

member for 1.3 years, 238 visits, last login: 6 days ago
updated 96 days ago