Review by alexstjohn
Good "When it is connected it works well."
- Location: Manchester,Hillsborough,NH
- Cost: $74 per month
- Install: about 2 days
Bad "Constant maintenance issues and poor line quality contribute to regular modem resets."
Overall "If it isn't on fiber, Comcast service is poor. Most technicians are untrained to deal wit the average households technology. "
|Pre Sales information:|
Value for money:
(ratings below consensus)
I have my own SB 6121 Motorola Modem. Since most of the equipment that Comcast puts out is the lowest end of quality I am constantly advising clients to replace the "rented" equipment for better quality. It also appears that most technicians hired to do installs and maintenance insist on blaming customers equipment for connection issues when their own customer service people will tell the customers that the signal quality is bad as reflected by the modem. Business class is no better. In attempting to deal with the local Comcast Business Class Rep., even when told to call her directly when I am at a Comcast Business Class Customer and a Client of mine doing IT work, since I am an IT technician dealing with Comcast, after 5 calls I have yet to get a call back. So much for their "referral" program. I work from home and have the Blast Extra package with basic cable since the pricing is better as bundled compared to just internet access.
Order and install was OK. Since I have no other options for high speed internet, The options don't exist.
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lodged 130 days ago