Review by nathill
Good "Service has been reliable for years"
- Location: Bloomington,Monroe,IN
- Cost: $190 per month
Bad "FINALLY answered their phone, problem solved (I think)"
Overall "Nothing is easy at XFINITY"
|Pre Sales information:|
Value for money:
(ratings below consensus)
XFINITY decided to finally answer their phone.
Kendra did a magnificent job in straightening it all out.
Apparently, somebody had the idea to charge me for the Silicon Dust tuner (Cable Card) as a DVR.
She fixed the problem, and now we're good to go!
Latest story now goes like this. Got my cable card (Silicon Dust) installed one year ago after hours wasted on the phone with Comcast "tech support." I have to admit that it has worked flawlessly ever since.
Now they want to charge me $17.45 for "additional outlet or DTA equipment." I thought cable cards were supposed to be free?
I am trying to figure out what the heck the new charge is for, but they refuse to answer the phone.
I have called XFINITY four times in the last half hour. They promise to call me back in a minute or two, which they do, then they immediately hang up on me.
I HATE $%^&* COMCAST. How can ANYBODY run a business like this?
And they want to merge and get bigger. HELP!
I am not normally a lunatic, but this company has driven me to the point of absolute rage.
member for 10.5 years, 555 visits, last login: 12 days ago
updated 19 days ago