Review by political_i Location: Bremerton, Kitsap, WA, USA Cost: $130 per month Consistent speed, good tech support when needed, efficient tech visit Pricey, HD service stinks

Connection Reliability: Tech Support: Services: Value for money: (ratings above consensus)

We have been with Comcast since the good old days of 3 mbps cable Internet was available. We have stuck with a package of Digital Starter with 2 HD boxes and 1 regular converter and Performance Internet which performs at 15/2 instead of the advertised 20/4. The main issue we have had is the HD was good back in the summer, but now it is beginning to pixelate again and we are considering switching to DirecTV due to their crystal clear HD. While service has been consistent, the bill continues to climb due to the lack of competition in the marketplace. I am not sure given our house was wired in the 1960s if that is playing a part in our cable not doing so well for TV. In the next few months, negotiations will probably occur to negotiate a better price.

7/20/14: We had our modem go down last night. Tried a roll and reprovision a few times, didn't help. Had a tech the next morning swap it for a good one and a new remote. Will probably try to negotiate a credit since it was a rented modem. Tech checked the line, was able to acquire signals, just swapped modem. Double checked the inside splitter. Swapped a remote too.

1/2/15: With the rumor of the modem rental fee going up to $10/mo we decided to buy our own. At the office, we got a weird look because we had the PFL Internet service with additional IP. She put us on a promotional deal for the next 12 months which includes Streampix and HBO. Found out next bill still charging for additional IP. Love the 50 meg speeds though.

10/28/15: Five days ago, my SB 6141 could not reconnect and was showing 57 dB upstream power. Got a Comcast modem and had my lines checked. Noise was found in all but my Internet line. Tech went ahead and replaced all the ends of the cables for the inside and outside wiring. I have noticed some audio blips but not as much video blips with the temperatures lower. Today, there was a momentary outage so I am not sure what happened. My power levels for downstream went to -5 for two channels while they have been at -3. It has been quite frustrating as of late as to why the signal is becoming an issue but my guess is I need a dedicated wire for the Internet.

I_Got_Tazed join:2014-03-18 Freeport, IL I_Got_Tazed Member 2014-Jul-22 8:31 pm my comcast likes dislikes and history i have been with Comcast forever two unlike dish and other bashing commercials they haven't raised what we get charged all that much from the start there modems and speed rock solid the new internet phone clear and reliable but when the switch from old grey box to the black box with bigger hard drive our recordings acted up playback fast forward all that did the same with pause but wasn't a horrible throw you out issue they always nice tried to help sent tecs now we became guinea pigs for the x series boxes positive crap i have yet to have a recording and watch at same time conflict and my wife has it packed full or scheduled recordings like most new it has glitches it has a familer fast rewind problems and there getting it better in the beginning it would lock up on music choice a heck of a time getting out of it but they are always upgrading the firmware and seems to be getting better with each of them i like dish channel line up more dish its all channels sorry sports fans i hate sports and i hate a company forcing me to have them and taking all my channels up with them and since before the x series customer service has gone down the toilet call 10 times get ten answers get offers that are wrong etc it got so bad i had a cooperate connection i always had to bother last i tried home security wow to much to post of horrible install etc then to find out the camera i just got is useless i dont have a monitor to watch i told them i wanted there security web site is made by a toddler you can only record every 5 min yes it waits five mins in between recording and like 15 sec so you get car car gone magic hey my wife is getting out theres car wife gone a joke thats not security thats cops laughing at us i tried 100 programs to take control Comcast wont allow thats the last issue i was told yea i get rid of Comcast it will work uhh it needs a hub its impossible to put recording software on it just avoid home security a example of Comcast moving to fast positive 2014-Jul-22 8:31 pm: · hey mods ·

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