Review by why60loss
Good "Free install, really fast speeds. Blast speed bump now free, hasn't stopped working yet. Now getting 120/11.5"
- Location: Madison Heights,Amherst,VA
- Cost: $130 per month
Bad "Took 6 months before I got the speeds as listed on the web"
Overall "Fiber would be better, but blows all other cable out of the water"
|Pre Sales information:|
Value for money:
(ratings match consensus)
They did a really hard install for free, took over 5 hours but they didn't quit nor slow down. I was impressed that they still did it for free. They had to run 1000+ foot of new cable, drill holes in the walls because the home never had cable. Had to snake cable though the basement and more. This was a home far out in the sticks out side the city limits.
No useage caps at this time, cheep high speed internet. Upload speeds that blow my mind, far better than Time warner cable.
Never had had an outage or an issue that needed tech support, this is how TV/Internet should be like. Works when you need it every time and doesn't feel like it holds you back.
Only had it for a month and a few weeks. So may update later.
They jacked the bill by 20 dollars a month and I haven't gotten anymore than 35/6.5 over the past few months on the blast tier. Was told by tech support that 20mbs to 50mbs download and 5mbs to 10mbs was with in spec for blast. I think it's stupid that they think it's okay for the speed to drop to 25mbs download where the next lowest tier sits.
Downsteam power levels range from -11 to -13dbm and upsteam from 50 to 52dbm. A tech should come over in the next few days to look at it.
The cable plant in the area is to old to support 50/10 and the bandwith is just not there. Now the blast speed bump is free and 6 months of HBO was also thrown in. Bill is more like 120 a month now.
Power levels are better now, downstream power levels range from -8 to -10dbm and upstream from 48 to 49dbm. Also the line on the power poles leading to the house is getting replaced.
36/6 for the same cost as 25/5 is not bad, so even though it is disappointing I guess this being a out in the sticks area this is not bad. Time warner cable was 140 a month and I only got 30/5 speed at most.
It's been two weeks and the power levels seem to be at -10dbm to even -11dbm most of the time. Still only getting a max of 36/6.5 with drops in speed below that at random times.
The web site says blast now should be 105/10, now I am only getting 1/3 of the right download speed at any time of the day. Really kind of disappointing, though its not nearly as bad as getting 1/3 of 15mbs download like I had at time warner cable.
They tried to bill 40 dollars for the tech visit, that's really low. At lest they removed it with out debate unlike one other cable ISP I know that thinks 60% packet loss and 100 dollars for a tech visit is "just cable".
At lest there hasn't been an outage so they still keep full points for that.
Update 4: 6/20/2014
The web page still list 105 for blast yet only getting 36mbs download at best and the upload is still 6.5mbs.
Tech support really seems to have no idea what is what like out of 5 or so:
1) One told me that blast is 50mbs
2) One other one said blast is 10 to 105mbs download.
3) One said that blast is 25/4 and extreme is 105
4) Then one said that blast is 35mbs
5) Then one said it's 50mbs
Speed test: [IMG]»stage.results.speedtest.comcast.···ng[/IMG]
Screen shot of blast listing:
Got a new modem at the Comcast office in a near by city, was told I would get what I get when I asked for a 8x4 channel modem. I did end up getting a new 8x4 modem but that was kind of rude. Power levels are better now after doing that, I think the old modem was cutting it too close with -14 dbm on the down streams.
Still good speeds for the money VS time warner cable and still a non enforced cap with good pricing. Well and blast is free so that helps.
Update 5: Netcool said the head end was the bottle neck and that it would be upgraded on the 25th. Rebooted the modem at 2am and bam: »www.speedtest.net/result/3584548798.png
I get around 100mbs down and 11.5mbs up on wifi. Very impressed so far. Ran a hardwire test get 120 down and 11.5 up.
I am sure if I do a hardwire test it will pass 100mbs, but even if now this is the bomb. Really don't think I need any faster for now. It's just insane internet speed for me, never had a 100mbs down connection before with almost 12mbs upload. Edit: It did 120 on hardwire, so I was right thinking the Wi-Fi was the bottle neck.
member for 2 years, 364 visits, last login: a few hours ago
updated 117 days ago