Review by RobotNixon Location: Highland, Howard, MD, USA Cost: $150 per month (12 month contract) When it is actually working, it runs very fast. Pretty sure my upload gets throttled to the point where i cant use VOIP If you like doing things besides browsing facebook, stay clear

Pre Sales information: Install Co-ordination: Connection Reliability: Tech Support: Services: Value for money: (ratings below consensus)

So I went from living at my own place with FiOS in College Park (with no issues) to living with my parents until I find a job in August. They have comcast, when I first moved in there was serious upstream issues with no download issues. So I called on behalf of my parents (they don't notice the 90% packet loss because they dont use upload all that much), and after talking to five different people who instead of listening to my issue just reset the router over and over, Finally got an appointment schedules for a technician to come out a week later. He came out, replaced the modem but the problem persisted. So i call comcast again, get patronized by another 5 drones who restart my modem and tell me to clear my cookies and finally talk to a networking person who actually knows what they are talking about. I told him my speed test results (17ms ping, 85mpbs download and a times out upload), he sent a maintenance because apparently there was noise on the upstream line. In all, by the time the issue was resolved and the line was fixed it took two weeks of not being able to use VOIP, play any games, use skype or anything requiring upload. Now, several months later it is happening again and even with the confirmation numbers of my previous visits, no one in their support can find a record of me having an issue. I called them 4 hours ago with 50% packet loss up, and threatened to cancel service and go to FiOS, and now my upstream connection is working just fine. That shows me they are probably throttling upload speeds. I strongly recommend choosing another ISP over comcast, Worst customer service and reliability I have ever experienced.

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