 Review by geierr 
UPDATED: 16 days ago
member for 7.1 years, 3830 visits, last login: a few hours ago
 Yakima,Yakima,WA
 $47 per month (month by month)
 about 1 days
 "Speeds have been very stable and fast lately."
 "Just continues getting more expensive for the same level of service."
 "An good choice for broadband in Yakima."
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
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My story of Charter Pipeline begins at 11:58 pm on December 6th, 2001. This is when the transition from Charter @Home took place. For the first five days, the cap was set to 512/128. After that it was raised to 768/128 until 1500/384 finally became available on March 28th, 2002. The price was $40 per month (included modem rental) from the very beginning until I signed up for the faster plan. From now on, the price will be about $55 per month (with cable TV). IP is dynamic via DHCP with a ten day lease (was six hrs at the very beginning). Cable modem is a SB4100 (identical to the one when I signed up with Charter @Home in June of 2001).
Speeds have been very near the caps since the very beginning; i.e., my speeds would be 500/120 when the cap was 512/128 and 740/120 when the cap was 768/128. Here is a recent history of speed tests with Charter Pipeline:
Time (US east) Test Results..
2002-04-06 19:18:35 Speed test (la) 1543/355 kbps
2002-04-05 10:06:15 Line quality 0% loss latency 87.9ms View..
2002-04-05 09:58:29 Speed test (ec) 1478/355 kbps
2002-04-05 09:56:08 Speed test (la) 1505/355 kbps
2002-04-03 21:53:30 Speed test (la) 1556/354 kbps
2002-04-02 10:43:25 Speed test (la) 1489/354 kbps
2002-04-02 08:09:02 Speed test (la) 1496/361 kbps
2002-03-29 16:55:41 Speed test (la) 1496/355 kbps
2002-03-29 10:43:57 Speed test (la) 1485/352 kbps
2002-03-29 10:35:12 Security Scan View results
2002-03-29 07:45:16 Speed test (la) 1497/355 kbps
2002-03-29 07:44:14 Speed test (ec) 1462/357 kbps
2002-03-29 00:30:59 Line quality 0% loss latency 97.2ms View..
2002-03-29 00:19:59 Speed test (la) 1478/354 kbps
2002-03-28 21:09:24 Speed test (la) 1527/356 kbps
2002-03-28 16:28:06 Speed test (la) 1494/355 kbps
2002-03-28 01:20:36 Speed test (la) 756/116 kbps
2002-03-20 20:46:49 Speed test (ec) 752/118 kbps
2002-03-19 10:36:05 Speed test (la) 727/118 kbps
2002-03-18 10:36:36 Speed test (la) 734/119 kbps
2002-03-18 00:13:41 Line quality 0% loss latency 88.0ms View..
2002-03-17 23:09:47 Speed test (la) 751/116 kbps
2002-03-16 16:14:56 Speed test (la) 751/127 kbps
2002-03-16 02:00:22 Speed test (ec) 740/119 kbps
2002-01-09 00:29:33 Security Scan View results
2001-12-06 00:37:27 Security Scan View results
2001-10-27 14:51:14 Security Scan View results
2001-10-10 22:01:41 Security Scan View results
2001-07-09 01:44:07 Security Scan View results
Also, here is a trace route to www.yahoo.com which demonstrates the low latency in Yakima:
04/06/02 17:55:13 Fast traceroute www.yahoo.com
Trace www.yahoo.com (64.58.76.177) ...
1 10.209.0.1 10ms 7ms 10ms TTL: 0 (CMTS ok)
2 172.29.32.161 9ms 14ms 49ms TTL: 0 (Private_Use ok)
3 172.29.32.2 9ms 8ms 9ms TTL: 0 (Private_Use ok)
4 12.127.79.81 20ms 18ms 63ms TTL: 0 (Private_Use ok)
5 12.123.44.61 15ms 15ms 21ms TTL: 0 (gbr2-p70.st6wa.ip.att.net probable bogus rDNS: No DNS)
6 12.122.5.165 15ms 15ms 17ms TTL: 0 (gbr3-p80.st6wa.ip.att.net probable bogus rDNS: No DNS)
7 12.122.2.61 29ms 32ms 34ms TTL: 0 (gbr4-p10.sffca.ip.att.net probable bogus rDNS: No DNS)
8 12.122.5.249 59ms 33ms 29ms TTL: 0 (gbr1-p60.sffca.ip.att.net probable bogus rDNS: No DNS)
9 12.123.12.233 43ms 30ms 31ms TTL: 0 (gr2-p340.sffca.ip.att.net probable bogus rDNS: No DNS)
10 192.205.32.106 34ms 32ms 34ms TTL: 0 (att-gw.sf.exodus.net probable bogus rDNS: No DNS)
11 216.33.147.4 34ms 33ms 44ms TTL: 0 (bbr02-g3-0.sntc01.exodus.net probable bogus rDNS: No DNS)
12 209.185.249.98 32ms 41ms 33ms TTL: 0 (bbr02-p0-1.sntc05.exodus.net probable bogus rDNS: No DNS)
13 64.56.192.177 37ms 32ms 33ms TTL: 0 (bbr01-g2-1.sntc05.exodus.net probable bogus rDNS: No DNS)
14 209.185.9.114 91ms 86ms 87ms TTL: 0 (bbr02-p1-0.stng02.exodus.net probable bogus rDNS: No DNS)
15 209.185.9.1 86ms 86ms 86ms TTL: 0 (bbr02-p5-0.stng01.exodus.net probable bogus rDNS: No DNS)
16 216.33.96.161 86ms 86ms 87ms TTL: 0 (dcr03-g10-0.stng01.exodus.net probable bogus rDNS: No DNS)
17 216.33.98.19 87ms 95ms 96ms TTL: 0 (csr22-ve241.stng01.exodus.net probable bogus rDNS: No DNS)
18 216.35.210.126 87ms 86ms 94ms TTL: 0 (No rDNS)
19 64.58.76.177 87ms 90ms 85ms TTL:240 (www8.dcx.yahoo.com ok)
As you can see, the speed upgrade was dramatic on Mar. 28th, as the speed jumped to an average of 1496/355 and has been that way ever since.
Unfortunately, there have been a few bumps along the way. After about a week into the transition, I lost access for a few days even though the cable modem was synced. After that was corrected, I had no further problems until about December 16th when I still could access every web site, but could not ping or tracer any Internet address. This nonsense went on about three weeks until Charter finally decided to stop blocking ICMP. IP address has changed at least five times since the transition. Most of these changes began in early February, when numerous outages took place. In all cases, they were caused by problems with the DHCP server (cable modem was unable to acquire DHCP).
This nonsense occurred over and over for the next several weeks. Everything was working great until the evening of March 26th (was irrelevant for me as I had no computer). At 6:30 pm, the modem reset and the online light was flashing. About 20 minutes later, the modem came back on and it stayed on until 9:30 pm. Then, it reset again and this time, it got as far as the send light, which was flashing. This continued for the next 17 hours, when it finally came back online at 2:15 pm on March 27th (the same day I received my rebuilt computer from the shop). Everything was fine after that until the next evening. Then, I was unable to access any websites and reset my cable modem. It took about 25 minutes before I was back online again (DHCP problems again). Since that point forward, everything is working great (knock on wood)
Despite what others have said about Charter Pipeline, I have no complaints about them. Therefore, I would recommend Charter Pipeline for anyone in Yakima who does not want to deal with the hassle of DSL from Qwest.
Update April 25th, 2002: Just purchased the rented cable modem for Charter on the 21st of April. This way, it should be a little cheaper for service each month. Also, speeds have been excellent lately. I am currently receiving the advertised 1500/384, even though these options has not been placed on the Charter website yet as they are very slow in updating this information. By the way, I learned about this option being available here from this very website. Here is my most recent speed test (from the East Coast Test Server):
2002-04-25 09:54:43 EST: 1487 / 357
Your download speed : 1487080 bps, or 1487 kbps.
A 181.5 KB/sec transfer rate.
Your upload speed : 357079 bps, or 357 kbps.
Seems like broadband .. above the 1mbit barrier! (About 29 times faster than 56k).
Update November 14th, 2002: Caps were lowered to 1500/128 for the gold service in Washington State (including Yakima) sometime in May. I have been getting the rated speeds except from the last part of July until the middle of September due to routing issues. An example of this nonsense:
August 4th, 2002:
Tracing route to dslreports.com [209.123.109.175]
Over a maximum of 30 hops:
1 12 ms 45 ms 10 ms CMTS [10.209.0.1]
2 39 ms 34 ms 16 ms Private_Use [172.29.32.161]
3 13 ms 16 ms 65 ms Private_Use [172.29.32.2]
4 165 ms 161 ms 155 ms Private_Use [12.127.79.81]
5 130 ms 126 ms 125 ms Private_Use [12.127.79.81]
6 135 ms 135 ms 138 ms gbr4-p80.st6wa.ip.att.net [12.122.5.169]
7 171 ms 181 ms 181 ms tbr2-p012402.cgcil.ip.att.net [12.122.10.61]
8 201 ms 234 ms 240 ms tbr1-p012501.cgcil.ip.att.net [12.122.9.133]
9 210 ms 219 ms 227 ms tbr1-p012101.n54ny.ip.att.net [12.122.10.49]
10 213 ms 198 ms 204 ms gar1-p3100.nwrnj.ip.att.net [12.123.214.181]
11 * * * Request timed out.
12 214 ms 208 ms 205 ms a9-0-0-152.msfc1.oct.nac.net [209.123.11.237]
13 216 ms 203 ms 201 ms www.dslreports.com [209.123.109.175]
Trace complete.
August 19th, 2002:
Tracing route to dslreports.com [209.123.109.175]
over a maximum of 30 hops:
1 11 ms 20 ms 8 ms CMTS [10.209.0.1]
2 11 ms 10 ms 9 ms Private_Use [172.29.32.161]
3 9 ms 16 ms 14 ms Private_Use [172.29.32.2]
4 235 ms 228 ms 266 ms Private_Use [12.127.79.81]
5 261 ms 211 ms 247 ms gbr1-p70.st6wa.ip.att.net [12.123.44.57]
6 224 ms 191 ms 192 ms gbr4-p70.st6wa.ip.att.net [12.122.5.161]
7 323 ms 280 ms 337 ms tbr2-p012402.cgcil.ip.att.net [12.122.10.61]
8 293 ms 282 ms 291 ms tbr1-p012501.cgcil.ip.att.net [12.122.9.133]
9 353 ms 334 ms 315 ms tbr1-p012101.n54ny.ip.att.net [12.122.10.49]
10 283 ms 299 ms 323 ms gar1-p3100.nwrnj.ip.att.net [12.123.214.181]
11 * * * Request timed out.
12 292 ms 309 ms 270 ms a9-0-0-152.msfc1.oct.nac.net [209.123.11.237]
13 304 ms 301 ms 271 ms www.dslreports.com [209.123.109.175]
Trace complete.
The results would always be much better after about 10 PM (and not until after midnight towards the latter part of August). Until then, latency would be very high (sometimes over 500 ms), and throughput terrible as well. Here is my speed test history (plan is 1.5/128):
Time (US east) Test Results..
2002-08-19 01:04:06 Speed test (ec) 365/168 kbps
2002-08-19 01:03:05 Speed test (la) 521/144 kbps
2002-08-19 01:01:50 Speed test (wc) 314/133 kbps
2002-08-19 00:37:50 Speed test (ec) 425/134 kbps
2002-08-19 00:35:30 Speed test (la) 578/141 kbps
2002-08-04 22:40:02 Speed test (la) 1418/125 kbps
2002-08-04 22:39:14 Speed test (ec) 888/130 kbps
2002-08-04 22:38:09 Speed test (sea.speakeasy.net) 1346/131 kbps
2002-08-04 21:17:49 Line quality 0% loss latency 166ms View..
2002-08-04 17:44:04 Speed test (ec) 1501/129 kbps
2002-08-03 20:25:19 Speed test (ec) 1505/120 kbps
2002-08-03 15:50:48 Speed test (la) 1478/119 kbps
2002-08-01 20:59:59 Line quality 0% loss latency 95.4ms View..
2002-07-31 22:59:41 Speed test (sea.speakeasy.net) 1508/118 kbps
2002-07-31 22:56:35 Speed test (la) 1434/120 kbps
2002-07-31 22:55:52 Speed test (ec) 1076/127 kbps
2002-07-29 22:12:55 Line quality 0% loss latency 112ms View..
2002-07-28 17:53:02 Line quality failed to run test View..
2002-07-28 01:03:33 Line quality failed to run test View..
2002-07-27 22:14:01 Speed test (sea.speakeasy.net) 1483/116 kbps
2002-07-27 01:12:22 Speed test (ec) 1507/122 kbps
2002-07-21 18:27:29 Speed test (ec) 1515/122 kbps
2002-07-15 01:20:21 Speed test (ec) 1517/122 kbps
2002-07-14 22:26:52 Speed test (sea.speakeasy.net) 1476/117 kbps
2002-07-14 22:22:30 Speed test (la) 1436/118 kbps
2002-07-10 00:26:45 Speed test (la) 1472/122 kbps
2002-07-04 04:41:39 Speed test (wc) 1388/116 kbps
2002-07-04 04:38:17 Speed test (ec) 1525/121 kbps
Finally, on September 7th, the routing issues in Washington State were fixed.
Here is how it looks now:
Tracing route to fnord.nwinfo.net [216.187.157.7]
over a maximum of 30 hops:
1 10 ms 8 ms 9 ms 10.209.0.1
2 26 ms 13 ms 34 ms 172.29.32.161
3 20 ms 29 ms 10 ms 172.29.32.2
4 * * * Request timed out.
5 39 ms 32 ms 87 ms gbr1-p70.st6wa.ip.att.net [12.123.44.57]
6 36 ms 20 ms 30 ms gbr3-p70.st6wa.ip.att.net [12.122.5.157]
7 24 ms 20 ms 19 ms ggr1-p360.st6wa.ip.att.net [12.123.44.129]
8 23 ms 25 ms 33 ms POS1/1.BR1.SEA1.ALTER.NET [204.255.174.169]
9 23 ms 21 ms 22 ms 0.so-7-3-0.XL2.SEA1.ALTER.NET [152.63.105.22]
10 51 ms 54 ms 38 ms POS5-0.XR2.SEA1.ALTER.NET [152.63.106.234]
11 87 ms 25 ms 23 ms 194.ATM4-0.GW3.SEA4.ALTER.NET [152.63.105.133]
12 27 ms 25 ms 23 ms olywa-gw.customer.ALTER.NET [157.130.177.42]
13 102 ms 51 ms 83 ms atm41010.cr1.tacmwa06.atgi.net [216.174.239.121]
14 48 ms 57 ms 46 ms atm4020.cr1.sttlwawb.atgi.net [216.210.147.254]
15 50 ms 60 ms 78 ms 66-182-31-174.atgi.net [66.182.31.174]
16 54 ms 117 ms 73 ms bvi1.sw1.yakmwahm.atgi.net [66.224.7.250]
17 64 ms 95 ms 57 ms fnord.nwinfo.net [216.187.157.7]
Trace complete.
Here is a speed test as well . . .
2002-09-08 00:00:15 EST: 1492 / 117
Your download speed : 1492035 bps, or 1492 kbps.
A 182.1 KB/sec transfer rate.
Your upload speed : 117647 bps, or 117 kbps.
Seems like broadband .. above the 1mbit barrier!
This is Internet the way it should be during peak hours, not 500 ms pings and 400 Kbps speed tests. I am still getting the rated speed even today.
Of course, this is not the end of the story. All of a sudden, on September 25th, and for about the next two months or so, daily outages became commonplace.
Everything finally stabilized about a week or so ago. The only outage occurred yesterday morning while I was at work due to scheduled maintenance. Hope it stays that way.
Update June 2nd, 2003
Slow speeds during the evening have returned as of yesterday. Looks like Charter oversubscribed here once again. Well, it was good while it lasted.
Here is a speed test this evening:
2003-06-03 00:44:45 EST: 909 / 132
Your download speed : 909780 bps, or 909 kbps.
A 111 KB/sec transfer rate.
Your upload speed : 132912 bps, or 132 kbps.
Update October 29th, 2003:
Speeds have improved lately. However, there was an outage of unknown cause from about 8:20 pm yesterday (Oct. 28th) to 4:41 am today. Reason: unable to acquire DHCP correctly during cable modem boot up. Modem recycled over and over.
Here is a speed test this morning:
2003-10-29 08:14:57 EST: 1503 / 124
Your download speed : 1503052 bps, or 1503 kbps.
A 183.4 KB/sec transfer rate.
Your upload speed : 124416 bps, or 124 kbps.
Seems like broadband .. above the 1mbit barrier!
Update December 10th, 2003:
Speeds have finally increased in Yakima as of November 25th to 2048/128 until at least March 2004 with no change in price for service. Speeds have been as advertised for me except between 5 pm - 11 pm. Here is my recent speed test history:
Time (EST) Test Results.. Comment..
2003-12-10 03:48:30 Speed test @ sea.speakeasy.net 2064/121 kbps Receiving advertised speeds.
2003-12-10 02:59:44 Speed test @ dslr-west1.megapath.net 1238/121 kbps
2003-12-10 02:58:18 Speed test @ sea.speakeasy.net 1299/128 kbps A little slow today.
2003-12-10 02:57:20 Speed test @ dslreports.linkline.com 1680/122 kbps
2003-12-10 02:56:33 Speed test @ dslreports-west1.speakeas 1790/122 kbps
2003-12-09 22:36:33 Speed test @ sea.speakeasy.net 38/133 kbps
2003-12-09 10:26:25 Speed test @ dslreports.linkline.com 2177/123 kbps
2003-12-08 22:04:10 Speed test @ sea.speakeasy.net 2015/121 kbps Receiving advertised speeds.
2003-12-08 20:20:30 Speed test @ dslreports.linkline.com 1706/125 kbps
2003-12-07 09:15:22 Speed test @ sea.speakeasy.net 2077/120 kbps Receiving advertised speeds.
2003-12-06 06:28:23 Speed test @ dslreports.linkline.com 2184/123 kbps
2003-12-05 01:05:33 Speed test @ dslr-west1.megapath.net 1822/124 kbps
2003-12-05 01:28:13 Line quality ping tests cancelled View..
2003-12-03 15:25:37 Speed test @ dslr-west1.megapath.net 2045/125 kbps
2003-12-02 23:26:53 Speed test @ dslreports-west1.speakeas 1422/118 kbps
2003-12-02 23:25:44 Speed test @ sea.speakeasy.net 1842/121 kbps Receiving advertised speeds.
2003-12-02 22:54:23 Speed test @ sea.speakeasy.net 271/126 kbps
2003-12-02 22:53:17 Speed test @ dslreports.linkline.com 436/129 kbps
2003-12-02 22:52:16 Speed test @ sea.speakeasy.net 435/123 kbps
2003-12-02 21:46:21 Speed test @ sea.speakeasy.net 1891/114 kbps Receiving advertised speeds.
2003-12-02 21:35:28 Speed test @ sea.speakeasy.net 1873/120 kbps Receiving advertised speeds.
Update April 3rd, 2004:
Speeds have finally increased in Yakima as of this date to 3000/256 on a permanent basis. Price is $39.99 per month plus taxes and fees. The other tier is 384/128 for a price of $29.99 plus taxes and fees. Speeds and latency are excellent at this time. Here is a speed test this morning at the new tier:
2004-04-03 08:49:33 EST: 3129 / 227
Your download speed : 3205000 bps, or 3129 kbps.
A 391.2 KB/sec transfer rate.
Your upload speed : 233018 bps, or 227 kbps.
Update August 30th, 2005:
Just transferred my service to a home on August 25th (moved in on the 24th--location still in Yakima). Speeds are unchanged since the transfer and my email address stayed the same. Here is a speed test (RIT Web100 based Network Diagnostic Tester):
TCP/Web100 Network Diagnostic Tool v5.3.3a
click START to begin
Checking for Middleboxes . . . . . . . . . . . . . . . . . . Done
running 10s outbound test (client to server) . . . . . 245.96Kb/s
running 10s inbound test (server to client) . . . . . . 2.71Mb/s
Your PC is connected to a Cable/DSL modem
Currently, I am on a one-year package deal where I get digital cable (plus the Moxi box) for about the same price I was paying for regular cable and high-speed Internet. As for reliability, that was good at my old apartment since my last update (except for a few minor outages). However, I did have to buy a new cable modem (SB5100) after I moved as the old cable modem (SB4100) finally died the night I was moving (stuck on the receive light). It still did this the next day even after the cable was connected. Besides, the SB4100 is considered obsolete now. No problems to report with the new modem. My signals are excellent as well: 3 dBmV downstream and 42 dBmV upstream.
Update November 14th, 2006:
Had a lot of problems with analog reception (snowy picture) on TV for the past few weeks (began in early October and got worse as the temperatures became colder outside). I called Charter tech support (a joke now due to being outsourced out of the USA) to report the problem around October 13th. Someone came out on the evening of October 16th to attempt to diagnose and correct the problem. A line tech was supposed to come out in the next week or so to correct the problem as it was not an inside problem (very high downstream signal levels--at least 18 dBmV with an S/N ratio of less than 30 dB). Unfortunately, nothing was corrected so on Halloween evening (when it was about 20 degrees), my picture became so snowy it was unwatchable and my digital cable was tiling very badly. So I called Charter again to explain the problem and they sent someone out again on November 10th. Meanwhile I had no Internet and unwatchable TV in the evening until late morning as it was very cold (in the single digits at night). Even though I explained to Charter that it was an outside problem (proven by the previous visit), someone still came inside my house to test the cable. This time, the tech tested from inside the house to the pole and once again determined that it was an outside problem. Finally, a line tech came out while I was at work on November 14th and corrected the problem. However, the downstream signal levels were still high--about 12 dBmV with an S/N ratio of 39 dB.
Update January 17th, 2007:
I called in again on the evening of January 16th to report snowy reception of analog TV again and a line tech was supposed to come out to balance the signal levels. However, nothing every came of this support call.
Update January 19th, 2007:
Was upgraded to 5/512 on a one-year promotion with the same price as 3/256. Of course the price of the Internet access went up from $41.99 to $43.99 with the price of digital cable TV going up from $56.99 to $61.99. Between this and the Moxi DVR rental fee of $11.99, I pay $132.96 per month (taxes included).
Update January 20th, 2007:
Began experiencing high latency from 6-11 p.m. Sunday through Thursday. Sometimes the pings would be 250 ms or more during this time.
Update March 3rd, 2007:
Upgraded to the HD tier as I now have an LCD HDTV. Again, I had another adventure with Charter tech support. They tried to tell me my Moxi DVR does not support HD (even though I know it does). It took about a half-hour to get the HD tier active (but it is awesome!). However, the high latency and high signal level issues are still unresolved. Charter is still waiting for additional bandwidth to be added and I am considering buying an attenuator to correct the signal levels (as Charter appears unwilling to do so and am getting tired of calling their "lovely" tech support). Here are my current signal levels for reference:
Downstream Value
Frequency 723000000 Hz Locked
Signal to Noise Ratio 40 dB
Power Level 8 dBmV (can go as high as 14 dBmV)
Upstream Value
Channel ID 3
Frequency 31296000 Hz Ranged
Power Level 36 dBmV (seems to fluctuate very little)
Update August 11th, 2008:
The snowy picture and tiling digital/HD reoccurred with my cable TV August 1st, 2008 (previously occurred in October/November 2006). I did not discover this issue until early Sunday morning when I attempted to watch my recorded programs on my Moxi DVR from NBC HD. The HD programs I recorded were tiling very badly, so much so it that it was unwatchable. Digital channels tiled as well and analog channels were very snowy too. I discovered the issue right away by checking my signal levels at the cable modem and at the Moxi. The downstream signal level was 10 dBmV (16.7 dBmV on the Moxi), the SNR was 29 dB (same on the Moxi), and the upstream signal level was 42 dBmV (38 dBmV on the Moxi) and these levels varied greatly during the day (okay during the day) but would be out of range at night. So I called Charter tech support the morning of Monday, August 3rd around 6:15 a.m. or so and actually reached a call center in the US. The tech was scheduled to come out August 9th during a 8-10 a.m. window. He arrived at 8:30 with a signal meter (seemed to know his stuff), discovered the amp was misadjusted (meter showed a high error rate). Then, he went outside and readjusted the amp and now everything works correctly again (downstream is now -2 dBmV, upstream is now 46 dBmV and the SNR is now 38 dB. He is also going to replace my tap Tuesday, August 12th as it is in poor condition.
I had my Moxi swapped August 11th at the local Charter office in Yakima for a Motorola DCH 6416 for two reasons: My Moxi had issues with getting the blue "not authorized" screen when changing the channel from a digital channel (like Music Choice) to an HD channel (like ESPN HD). Also, the Moxi is being phased out by Charter.
For once, I actually was able to get an issue with my service resolved quickly. Usually, I have had to call tech support several times to get an issue resolved (like in 2001 and 2006).
Overall, Charter HSI/CATV is still very good with my getting the advertised 5/512 speeds consistently (no bandwidth caps/metered billing yet) but it continues getting more expensive for the services provided here in Yakima. I currently pay $151.63 per month (taxes and fees included) for analog/digital cable, HD tier, DVR service, and HSI 5/512.
Update August 12th, 2008: The tech came out while I was at work and replaced my tap as he had promised me last Saturday.
These are my current signal levels:
Downstream Value
Frequency 723000000 Hz Locked
Signal to Noise Ratio 38 dB
Power Level 1 dBmV
Upstream Value
Channel ID 2
Frequency 31296000 Hz Ranged
Power Level 45 dBmV
Also, here is a speed test:
TCP/Web100 Network Diagnostic Tool v5.4.12
click START to begin
Connected to: nitro.ucsc.edu -- Using IPv4 address
Checking for Middleboxes . . . . . . . . . . . . . . . . . . Done
checking for firewalls . . . . . . . . . . . . . . . . . . . Done
running 10s outbound test (client-to-server [C2S]) . . . . . 472.0kb/s
running 10s inbound test (server-to-client [S2C]) . . . . . . 4.90Mb/s
Your PC is connected to a Cable/DSL modem
Sincerely,
Robert L. Geier
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