Review of Charter Pipeline

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Member review of Charter Pipeline

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read 1861 reviews (700 positive) (746 negative)

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Six Month Rating

Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:

$66 per month avg ($14 to $170)

Speed test results

3 year trend

Review by BinaryXtreme

UPDATED: 38 days ago
member for 4.4 years, 809 visits, last login: a few hours ago

Sparks,Washoe,NV

$150 per month (12 month contract)

"Good Speed. Extremely Reliable For Last Year!"

"Mexico City Outsourced Reps Are Incredibly Rude!!!!!!!!!!"

"If you desire good customer service, DO NOT USE CHARTER!!!!!"

Pre Sales information:

Install Co-ordination:

Connection Reliability:

Tech Support:

Services:

Value for money:

(ratings match consensus)

Followup comments:

view ALL 28 comments

cork1958 Cork join:2000-02-26 Fruitport, MI ·Charter Pipeline	add it up I'll just copy and paste my very first response to your updated review. "On 2004-07-17 23:53:17 Bummer about the speeds. I've been with Charter for 4+ years. Not a single complaint from me." Just add a couple years to it now!! -- Spread Free Opera. Fastest browser on Earth or in Cyberspace!!
	permalink · 2006-05-01 08:34:58 ·

plumcrazy

join:2006-05-09
Collinsville, IL

charter

you know people tend to complain more than they like to give a compliant. as far as charter yes they have major issues csr are the major part of the bad name charter gets. the techs are pretty good they lack tools and equiptment to trouble shoot but that is charters fault not the techs fault. what i don't understand is how people complain about issues that are beyond charters control for example... if your house is not newer than 10 years old chances are your house has rg-59 cable and with newer offers such as dvr hd tv cable modems you need rg-6 cable in your house. now charter did not wire your house your builder did and he is going to get the cheapest wire to cut his cost all splitters and cable wiring from radio shack best buy people purchase and put in there homes is not the best material to use. charter is not responsable for your wiring in your home that is your property. as technogly changes so does the need to update your wiring. charter provides a service to your house and after it gets to your house the wiring should be replace at your cost if its not up to date and understand you cannot always replace what is in your home due to the wiring being ran before your house was finished walls ceilings etc.
charter for the most part will run all those wires and not charge you and they offer inside wire maintence to cover the cost so your not paying an hourly rate. if you set a service call charter does not have a truck roll fee to show up at your door like other phone or satelitte companys do. as far as people saying charter modems are junk they have same modem you can walk in and buy your best buy or circuit city they many brands they issue just like the store do. i am not here to knock on any of you but i think before we all rip on charter services you should see what a service charge would be for a repair tech for at&t would charge to knock on your door before he even works on your problem. that is the biggest reason charter is going broke and never has a profit they would rather give you free labor and materials. gas prices cable and phone wire are not cheap not to mention paying a employee an hourly rate to be at your house to replace bad wiring

permalink · 2006-05-09 23:42:57 · Print ·

Anon e Mouse

@74.128.x.x

Re: charter

As a former employee, I'd tend to agree. The party line was that we did pretty much everything we could to assure one call resolution.

I had customer's three wayed with Dell and Microsoft at times and 99% of the time, we were able to take Dell and MS to task over issues they caused and did not want to own up to and just blamed on the ISP.

However over the past year, Charter has made some deplorable decisions, especially in regards to their Sales and Service initiative, which seeks more to sell you something than to fix your problem.

Charter has lost 70-150 techs (people like myself that could actually walk you through the router you bought better than the company that made it) because of this initiative and because our techs did not want to risk screwing the customers over to make a buck. These people walked rather than be forced to screw over a customer.

That said, Charter has been scrambling and still is to the point of hiring mostly temps (from the info I have, spartan that it may be now) to fill the seats and they mostly come from sales backgrounds. Most of the remaining few technicians worth a salt are disgusted at what they've been relegated to.

In the call centers, we have the equipment (or did), we had the tools, but the company was too busy changing things, that they changed things that worked into things that didn't and kept alot of the bad stuff. The problem guys, its not in the people helping you on the phone. Its in the links on the network, its in the kma's out in the field (they don't answer to a heirarchy you know, they're independent mostly still). The problem, I hate to say, is literally in your area's in your towns.

If you really want to make a difference, stop in to city council and have them make an inquiry of the local charter office, make sure that the field installers are all certified and management is up to snuff.

There's a lot of good field installers, but it only takes one screwy one to mess up an image.

permalink · 2006-05-19 02:38:44 · Print ·

billing-chick

@rogers.com

30 Things about Charter

30 Things about Charter in St Louis

1)I used to work in billing, now I don’t. So I want to get a few things off my chest. 2) St Louis is the sixth poorest city in the US, of course nothing works. The infrastructure sucks. 3) Charter is 20 BILLION dollars in debt, they can’t afford to fix it. 4) If a tech has come more than 4 times in 3 months for the same problem it’s best to downgrade or switch to another service provider. 5) The agents can’t tell you this. You have to connect the dots. 6) A zip code is a five digit number used for mail delivery. An area code is a three digit telephone code. Learn the difference and stop giving your zip code and phone number to agents on the phone. How are stupid are you? 7) Don’t jump into the problem and start rattling off balances and payment. We haven’t even brought up your account. Just say “I have a question about my bill?” 8) Keep your bills on file. Have your bill in front of you when you dispute the balance. 9) Charter is 24/7 so don’t call us for a complicated explanation of your bill while you are driving, while you are drunk, while you are taking a dump, or pretty much any time you are distracted. 10) Don’t put us on hold cause you need to take a call on the other line. In the olden days we use to have one phone conversation at a time and the world did not come to an end. 11) Yelling and swearing does not fix your problem nor does it get you a supervisor faster. 12) The time slots for appointments are 8am-noon, 1-5pm or all day (anytime 8am-8pm). Some areas have no weekend appointments. We know this. Don’t shoot the messenger. 13) A supervisor has the same access to the appointments as an agent. 14) We write shit about you on your account. 15) Pay your f***ing bill. 16) If you are disconnected for non payment, you are not in a position to negotiate your reconnection. 17) If you cannot pay your bill in full each month, you have too many services. 18) FDR is spinning in his grave knowing that social security checks are used to pay for your HBO. 19) I have a fixed income too, it’s the 20K I make a year. 20) The moxi is a piece of sh*t and you are better off getting a TiVo. 21) We are friendly, but not your friends. Don’t tell us your problems We don’t care. 22) Talking is bad. Telling a story is bad. Interrupting is bad. Asking a question and then trying to answer the question or asking another question before we can answer the first question is rude, annoying and frustrating. Shut the f**k up. Let us talk. 23) Not every call is recorded. 24) The lady in St Louis who called me a motherf**ker over and over again on May 12th for the last time, the Charter and the government are NOT tapping your phone. 25) Your calls would not be so long if we did have to repeat the same information 5-6 times. 26) What the hell is so complicated about this statement “Unplug the cable box from the electrical plug for about ten seconds and then plug it back in?” 27) “Is the TV on channel 3?” is a yes or no question. Do NOT TELL ME A STORY ABOUT THE BOX. JUST SAY YES OR NO. 28) Anyone over the age of 70 should not have digital cable. 29) Your teenage son DID order $200 worth of porn and he lied about it. And you have to pay. Here’s an idea. Try punishing him. 30) The outsourced worker is not going to quit their job cause you think outsourcing is taking away jobs from hard working Americans.

permalink · 2006-05-20 15:02:59 · Print ·

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Member review of Charter Pipeline

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charter

Re: charter

30 Things about Charter