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Member review of Charter Pipeline


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Reviews:
read 1839 reviews (692 positive) (736 negative)
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Six Month Rating

Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:


$70 per month avg ($14 to $162)

Speed test results 3 year trend
Review by vaxvms See Profile
UPDATED: 37 days ago
member for 3.4 years, 1097 visits, last login: a few hours ago


Worcester,Worcester,MA
$50 per month
about 7 days
"Runs at promised speeds when in use. Installation was great."
"No problems. Stable connection"
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

    Ordering service was quick and pleasant.
    Installation was good. Installer did what I asked without hassle. Arrived when scheduled.
    I HAD to get Charter phone service - Verizon service was a big problem. It's been fine.
    I have my own modem and router so I don't have any Charter hardware.
    I haven't had to use tech support yet.

    update April 2008
    Phone support is useless. 1) When I had a problem and called support the person wasn't interested in hearing my problem. The operator just wanted my name and address to send a tech. 2) One day my connection dropped. After waiting 2 hours I called support asking if there was a problem. They weren't aware of any problems and told me there must be a large area without service and I happened to be the first to report it. Not the case.
    Techs visiting my home have found and fixed problems quickly. These fixes have been simple. I hop not-so-simple problems are resolved quickly.

    update: July 2008
    Phone support is still useless. Techs sent out to fix hardware problems have been knowledgable and make quick work of diagnosing and replacing broken hardware. The time to get a tech to my home has been very fast. Scheduled a visit on a Saturday morning and tech arrived in 4 hours.


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