Review by waltl 
UPDATED: 113 days ago
member for 8.5 years, 506 visits, last login: 3 days ago
 Fenton,Saint Louis,MO
 $60 per month
 about 10 days
 AT&T
 "When it works, it's reliable."
 "Frequent intermittent outages, some short, some very long."
 "It's a crap-shoot: If your neighborhood plant is sound, you'll be OK."
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Install Co-ordination:
Connection Reliability:
Tech Support:
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Value for money:
(ratings match consensus)
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In north Fenton, MO, I'm too far from the CO for AT&T DSL, currently, so Charter Pipeline is my only option for HSI.
I have 3Mbps/256kbps which used to be about $60, but now my wife's employer picks up the tab, and I don't see the bill on my CATV invoice. Free is nice.
Service was reliable for the first two years. For the last three years, it has been intermittent. This year, both CATV and HSI have been terribly intermittent.
I've rolled several trucks here, and all have arrived while service is fine: all signals inside the house are fine. Signal at the ped outside is fine.
Every late afternoon & evening this hot summer, all service becomes intermittent, including CATV from two digital set-top converters & the SmartCard HDTV, and HSI.
Service techs say they can't troubleshoot the problem in my neighborhood unless it's happening when they are there. None of them are willing to come out between 5PM and 8PM when the problem occurs.
I keep rolling trucks, hoping they tire of my calls, and replace every amp in the neighborhood.
We're now talking about moving, as we have no alternative, and we rely on HSI to work-from-home. Too bad... we love our current home and neighborhood.
Update 7/18/09: I subscribed to AT&T DSL now that it's available here, and will be happily disconnecting Charter soon.
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