 Review by spockrock 
UPDATED: 1.9 years ago
member for 7.7 years, 151 visits, last login: 73 days ago
 North Platte,Lincoln,NE
 $69 per month
 about 10 days
 "when it's workin it's great......"
 "promised credits never applied ....charter uses these to keep people who want to leave"
 "Charter is a good Company, but almost never does what it promises over the phone"
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings below consensus)
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no other reasonable option for high speed here....pay 10M service but for last year has been way under(1.5M- 5.5M) high pings between me and first charter server or router.....times out but according to charter this is my fault....every piece of equipment has been changed out several times this year....and all the cabling has been replaced all the way to the pole.......RUDE local reps .....techs who treat like your stupid....i'm so sick of charter....if there was any viable option to then i would be gone in a minute
i can't completely gas Charter...for the first 4 years the service was great but since january the service has been terrible tech support has been useless, and so has my internet connection..... i got the HSI for the express purpose of communicating with my son in Iraq and some serious gaming....and i've been unable to do either for last month.
December 7th 2007 footnote:
charter says they made a mistakes on the billing ....par for the course.....so as usual i have to pay for charter's mistakes if there was another HSI provider I would be gone inna minute
Followup comments:  
Charter guy
@charter.com
| let me check into it for you email me at eallision@hotmail.com and we can exchange some info. I hate to see any of our customers as dissapointed as you are. I do admit there are some sections of town that we just can't get top notch.. But after the end of this year we are working to get what isn't up to par good to go. 2008 is going to be a big year for North Platte.. stick with us and I hope you will see the results you want. for now contact me and I'll see what I can do.. | |
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HatingCharter
@charter.com
| Charter is the worst I have subscribed to Cox Communications high speed internet, Roadrunner high speed internet, and now Charter Pipeline. If Roadrunner was a 10, Cox was an 8, and Charter was and still is a 0. Since subscribing to them, I have experienced 2 or 3 weeks of downtime. When I scheduled an appointment to have a tech guy come out, my appt time was between 1pm-5pm. When the day FINALLY came around (an entire week later) I was getting worried by 4pm that he hadn't shown up. I called charter and they said that they had tried to call me but I didn't pick up so my appointment had been cancelled. They never told me they were going to call me, AND I still had a full hour left on my appointment time. They rescheduled me an entire week later.
Local charter reps are rude, the corporate charter reps are rude, their customer service is horrible, their internet service is horrible, and downtime is often.
I hope and pray every day another High Speed Cable provider will come through my area; I would leave Charter in the blink of an eye. | |
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Charter Pipeline
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Re: let me check into it for you