Review by Synbios 
UPDATED: 1 year ago
member for 7.5 years, 408 visits, last login: a few hours ago
 Worcester,Worcester,MA
 $50 per month (12 month contract)
 "It rarely disconnects"
 "Slow connection (but as advertised), Too Expensive!"
 "It sucks. Avoid if possible."
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
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I'm located in Worcester, MA. This is the only cable ISP available in my area.
Their base charge was $52.99 a month, plus $5.00 modem rental, I was originally paying $57 which is still a lot for 4Mbps/256kbps service.
Then they ADDED 2 dollars more a month so that was supposed to bring the total to $60/month. Somehow that ends up to be 61.99 that goes on the actual bill after some bogus "delivery charges". (apparently charter doesn't have contracts, I stand corrected, so they can legitimately increase the price of your service at any time)
I am now paying $62 every month for 4Mbps/256kbps service.
Revision:
After having Charter for close to 3 years, strangely my cable got disconnected from the pole. I was without an internet connection for close to full work week before a tech came over to reconnect me.
Also, since my previous contract ended, I was able to get a new contract for $50 (no extra fees) and not including modem rental for a 16/2 Mbps advertised speed. I'm lucky to even get 14 Mbps down, but upload is pretty close to 2 Mbps most of the time. Still kinda pricey, but definitely an improvement over my last plan (bang for buck ratio at least).
Followup comments:  
Charter Lover
@charter.com | Charter Too bad they don't offer 4meg and we don't have contracts | |
| Synbios
join:2002-05-18
Worcester, MA
 ·Charter Pipeline
| contract or not regardless of what my advertised speed was supposed to be, I was getting about 4Mbps/256Kbps and was paying $62/month sounds like a rip off to me.
Luckily I have found a better plan since then, but it's only a matter of time before I lose the introductory rate and who knows what you guys are going to charge for the 16/2 plan. | |
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