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Member review of Charter Pipeline


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Reviews:
read 1978 reviews (729 positive) (796 negative)
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Six Month Rating

Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:


$91 per month avg ($6 to $300)

Speed test results 3 year trend
Review by apply17 See Profile
UPDATED: 53 days ago
member for 4.4 years, 964 visits, last login: a few hours ago


Easley,Pickens,SC
$64 per month
about 1 days
"Very reliable over the past few months."
"Tech support over phone is awful. Indians that barely speak English. Expensive."
"Umatter2Charter guys are very helpful."
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings below consensus)

    Connection has been very reliable over the past 4+ months. Speeds very consistent and don't drop during peak hours. I usually get around 10.7Mbps/1.7Mbps on my 10Mbps/2Mbps connection. Routing is still mediocre and my latency is much lower on AT&T DSL.

    The phone tech support is still god awful. I'd even venture to say it's worse than DELL's. The Umatter2Charter guys on DSLR forums and twitter are very helpful though.

    I wouldn't recommend Charter unless it is your only option.

    Followup comments:
    view ALL 4 comments

    jadebangle
    Premium
    join:2007-05-22
    Olathe, KS

    caps?

    I heard that its not enforced. That the cap are mentioned so you don't use much...
    permalink · 2009-02-11 11:11:57 · Reply to this
    apply17

    join:2005-06-15
    Easley, SC
    ·Charter Pipeline

    1 edit

    Re: caps?

    said by jadebangle See Profile :

    I heard that its not enforced. That the cap are mentioned so you don't use much...
    Uhhhh... what?

    Even if it isn't enforced at this moment, it's still in the AUP
    »www.charter.com/Visitors/Policie···Policy=6
    permalink · 2009-02-11 11:17:46 · Print · Reply to this

    anon123

    @charter.com

    Huh?

    These were just implemented and are not currently being enforeced. There is no way this has affected you and is not going to affect the majority of Charter users. Your review has absolutely nothing to do with their ability as an ISP
    permalink · 2009-02-11 11:21:10 · Reply to this
    apply17

    join:2005-06-15
    Easley, SC
    ·Charter Pipeline

    1 edit

    Re: Huh?

    said by anon123 :

    These were just implemented and are not currently being enforeced. There is no way this has affected you and is not going to affect the majority of Charter users. Your review has absolutely nothing to do with their ability as an ISP
    Read the AUP. It may not be enforced yet, but as someone that downloads 300GB + a month average, it will affect me if it's ever enforced.
    permalink · 2009-02-11 11:23:03 · Reply to this
    Forums » comments on review of Charter Pipeline

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