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Member review of Charter Pipeline


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read 1977 reviews (728 positive) (796 negative)
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Six Month Rating

Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
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Value for money:


$90 per month avg ($6 to $300)

Speed test results 3 year trend

Review by johnpsph See Profile
Posted: 1.9 years ago
member for 6 years, 766 visits, last login: a few hours ago


North Fairfield,Huron,OH
$49 per month
"Pretty decent speeds, no contracts required"
"AWFUL service, terrible bill pay system"
"If it's the cheapest thing in your area and you can handle poor customer service, I suppose it might be worth it"
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

    Charter's customer service is positively laughable. I've only been with them a few months, but most months I really do want to cancel, especially when I have to pay my bill. Their online bill pay system goes down like clockwork EVERY month around when bills are due, so it can be a huge pain to pay.

    Also, with regards to their service/installation, they only offer 3 hour time windows and don't do a great job of showing up during the requested time. Only make an appointment if you can literally be around all day.

    I do still ahve their service, but I wouldn't necessarily take that as a sign that anyone else should get it. Mostly, I'm just too busy to change service, and since this is my first non-satellite high speed connection, it seems good enough for the time being.

    Followup comments:
    Forums » comments on review of Charter Pipeline


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