Review by johnpsph 
Posted: 1.9 years ago
member for 6 years, 766 visits, last login: a few hours ago
 North Fairfield,Huron,OH
 $49 per month
 "Pretty decent speeds, no contracts required"
 "AWFUL service, terrible bill pay system"
 "If it's the cheapest thing in your area and you can handle poor customer service, I suppose it might be worth it"
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
|
Charter's customer service is positively laughable. I've only been with them a few months, but most months I really do want to cancel, especially when I have to pay my bill. Their online bill pay system goes down like clockwork EVERY month around when bills are due, so it can be a huge pain to pay.
Also, with regards to their service/installation, they only offer 3 hour time windows and don't do a great job of showing up during the requested time. Only make an appointment if you can literally be around all day.
I do still ahve their service, but I wouldn't necessarily take that as a sign that anyone else should get it. Mostly, I'm just too busy to change service, and since this is my first non-satellite high speed connection, it seems good enough for the time being.
Followup comments: | Forums » comments on review of Charter Pipeline |
|
Charter Pipeline
(75)
(69)