 Review by IWLoneWolf 
UPDATED: 43 days ago
member for 2.6 years, 560 visits, last login: a few hours ago
 Dallas,Polk,OR
 $32 per month
 about 7 days
 "Fast installation for new to Area Service"
 "Tech support not consistant , though that has seemed to be the norm with most intenet providers"
 " 6 Months 10MB service, been getting 10 megabytes + speeds most of the times :)"
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings above consensus)
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Final cost per month will be $27.00 more after 12 MO. is up , but it is only $10.00 more then my 7M DSL was and I get over the 10M download Charter advertises and I get 1m up there Internet service is GREAT!!!
Have had service for almost five weeks and It has been Great!!!
It has been a great value for me here:)
I Had a time with slow speeds and real high latency call tech ,issue was fixed before repair man got to the house .Tech on the phone was polite and knowledgeable
16 /2 is now offered here but is $44.99 six months $ 79.99 there after
In Time as Charter grow financially stronger upgrades should reach other service areas!
update 6-06-2008
My first few calls to tech support a few months ago went well and was helpful .The problem was resolved in a few days . Had an issue four days ago called tech support rep. who answer phone was not real willing to help ,asked a few questions . said he would check my modem signal .CLICK he hang up.Called back next thing I know I am transferred to offshore rep. in the Philippines .thought for sure he would not even help me much , but after I explained how much I did not like being hang up on by the other rep. ( 99.9 % sure he did) and the fact was I was almost to the point of canceling my service .He said ,that he would really try and help . had me shut off the modem and wait and turn it on in a few minutes strange issue went a way ,what did you do he said I do not know I said the issue is gone .Well the strange thing is I tried resetting the modem several times myself before I called anyone and it solved nothing .So something must have been done on the other end ????
Followup comments:  | 
airshark
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Premium
join:2003-05-20
Hollister, CA
 ·Charter Pipeline
edit:
February 21st, @04:14AM
| Rebuttal to my review comment by IWLoneWolf I'm glad that you absolutely LOVE Charter. I could change the statement that you left on my review around ever so slightly and it would apply to your review as well:
"Yep and just cause you have a good connection or good experience does not mean every Charter customer every where does ether ."
I don't think I have said that I expect Charter or any other ISP to be perfect. In fact, I don't believe that any company these days has GREAT service. I just happened to have experienced such horrible HSI service to go along with horrible customer service that my review reflects appropriately. If you look back at my original review, I was a VERY happy customer until the network took a dive here. Other than the horrid ordering and installation process, the service was terrific.
Either way, I have no desire or presumption to tell you how to feel about a service that you are getting. I would hope that you would not presume to chime in telling me how my opinion is wrong or near-sighted. 40+ phone calls, numerous emails, numerous tech visits later, numerous unfulfilled promises for credit, un-kept promises of a "supervisor" returning my call, my local office mysteriously closing one day without notice...my problems still exist. It's not that I have been rude on the phone, email, or chats with Charter. In fact, quite the contrary. In fact, the only REAL help I have received was from a (name withheld) Charter tech sending me an IM on this website. I worked customer service for a number of years before my current tech job and understand the value of a polite and patient customer.
Just for comparison sake, here is my most recent speed test at 12:21AM (Off-hours) on my 10/1 package:
From looking at your review you obviously have had a 100% opposite experience than I have. You have not had the misfortune to find even a little fault with Charter HSI service to date. I hope you enjoy your HSI from Charter and I'm honestly glad that someone on these forums has something positive to say about the company. Maybe your level of service is something that we all have to look forward to. Most of us come here looking for trouble resolution or to collaborate with other users in the area so that Charter doesn't try and fool the uninformed of us in to thinking that we are doing something wrong. I wish you the best of luck and I look forward to a spirited debate in the future with you. | |
|  | eshiku
join:2005-01-04
San Gabriel, CA | Re: Rebuttal to my review comment by IWLoneWolf Charter is really bad in California, i would be happy to get above 2mb during "rush hours" on my 10/1. or above 3MB after the "rush hours"
but when i first got it, i was getting full speed all the time also. that was about only a month ago. | |
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fonzbear2000
Premium
join:2005-08-09
Saint Paul, MN
·Comcast
| LOL "In Time as Charter grow financially stronger upgrades should reach other service areas!"
Isn't Charter billions of dollars in debt? If so, I don't think they'll get too strong financially! 
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I wish qwest would die! I want FIOS! | |
| | eshiku
join:2005-01-04
San Gabriel, CA | Re: LOL you are right. currently they are at $23billion debt | |
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IWLoneWolf
join:2005-12-09
Dallas, OR
·Charter Pipeline
 ·Qwest.net
| Re: LOL Yes ,but they have been showing some gains and if you look at the corporate world debt,Bankruptcy are very common.
the fact that Charter has invested any money any where to do upgrades shows some growth in service and moving forward from where they where ,but time will tell, predictions is just a guess as to the end results no one really knows at this time ! | |
| 
serialtoon
join:2002-08-19
Long Beach, CA
| New Customer. I recently went to charter cause its what is provided for me where i moved in to. Im getting the 10/1 package and on a usual basis, i get 10+ down and always much more than 1 upload. But i know for a fact that they throttle some websites/services. Youtube is on example where the downloads are sometimes slow. Along some other services i wish not to name, are very much so throttled.
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--This is my sig...without my posts, my sig is useless, without my sig i am useless..-- | |
| | genewitch
join:2007-09-12
Klamath Falls, OR
·Charter Pipeline
·Suddenlink
·Cebridge Connections
| Re: New Customer. said by serialtoon :I recently went to charter cause its what is provided for me where i moved in to. Im getting the 10/1 package and on a usual basis, i get 10+ down and always much more than 1 upload. But i know for a fact that they throttle some websites/services. Youtube is on example where the downloads are sometimes slow. Along some other services i wish not to name, are very much so throttled. You mean bit torrent? say it ain't so! | |
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