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Member review of Charter Pipeline


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Reviews:
read 1972 reviews (727 positive) (793 negative)
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Six Month Rating

Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:


$80 per month avg ($6 to $242)

Speed test results 3 year trend
Review by Sr Tech See Profile
Posted: 1.8 years ago
member for 6.8 years, 3713 visits, last login: a few hours ago


New Fairfield,Fairfield,CT
$70 per month (12 month contract)
about 4 days
"It works."
"Customer service."
"It's ok."
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

    Have had to talk with customer service several times after service was up and running due to discrepancies with the package ordered. One word Clueless...

    Followup comments:
    view 1 comment
    jhenager

    join:2008-01-08
    Buford, GA
    ·Vonage

    Just quit Charter and am going back to DSL


    They are horrible. Outages are regular as clockwork, and all the techs know how to do is reboot the modem.
    The automated phone menus are impossibly long, and if you are especially unlucky, you get this 'Let me help you with that problem' robot that is completely useless.

    Always on??????? Always going off.

    0 out of 10 points. Save your money and go with dial-up if you have no alternative. Pure junk.
    permalink · 2008-01-08 15:49:21 · Reply to this
    Forums » comments on review of Charter Pipeline






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