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Member review of Charter Pipeline


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Reviews:
read 1839 reviews (692 positive) (736 negative)
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Six Month Rating

Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:


$70 per month avg ($14 to $162)

Speed test results 3 year trend
Review by rsa0 See Profile
Posted: 97 days ago
member for 5.5 years, 375 visits, last login: 19 days ago


Birmingham,Jefferson,AL
$68 per month
about 15 days
"the highest speed in the area"
"customer support is one of the worst at best"
"if you don't have any other choice, then I guess will do"
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

    My Other Reviews·GalaxyVoice
    ·BroadVoice
    Advertised speed of 10Mb is close but never reaches the peek as advertised - at least in my neighborhood. Customer service is totaly clueless and outright rude when asked too many question - from hanging up the phone to transfering you to a non existent number - all done in a nice broken English, with a Bengali accent.

    Over all, is the only choice in my area, so I can't do any better for now.

    Followup comments:
    view ALL 2 comments

    fenix2020

    join:2006-12-15
    Pelham, AL
    ·Charter Pipeline

    Bright House Networks

    This could potentially be the new big boy in town if charter doesnt start acting like a professional company and living up to their own delusions of grandeur. If I was going to advertise 10meg downloads then Id make sure that speed never went below 10meg. It is better to give too much than not live up to promises they hang their jobs on! My vote... Bright House Networks! sit back and watch charter sink. The upper tiers cannot even get a grip on their own employees. Its pathetic!
    permalink · 2008-05-17 02:33:03 · Reply to this

    rsa0

    join:2003-01-25
    Alpharetta, GA
    ·Charter Pipeline
    ·GalaxyVoice
    ·BroadVoice

    Re: Bright House Networks

    I can't get it in my area....and they send me to Charter ?! no, thank you
    You are serviced by a different provider.

    Although Bright House does not serve your area at this time, Charter does!

    >>Find special offers from Charter now!

    You can also try a different address.
    --
    Comcast free !
    permalink · 2008-05-29 15:54:30 · Reply to this
    Forums » comments on review of Charter Pipeline

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