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Review by megarock See Profile

  • Location: Pacific, Franklin, MO, USA
  • Cost: $45 per month
  • Install: about 1 days
Speeds are amazing when it works.
Tech support is pretty much nonexistent now.
Business class my a$$. You should be ashamed selling it as such.
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings below consensus)

Charter's internet would likely work great if they weren't constantly trying to deny issues on their network. I had been a residential customer for years and dealt with constant issues that normally took weeks to get resolved when each time it ended up being a minor and easily fixable problem.

Instead you have to call, call, call and then call some more just to get some attention to the matter than another two to three weeks of calling to get it resolved. And lately a call to tech support can end you up on the phone for a half hour of horrible on and on sales pitches from the auto-attendant. To make matters worse I tried switching to business class for a more reliable connection and better tech support. For the price I pay I fully expected to get it. Needless to say a call puts you on hold for a very lengthy period, I get the same scripted "are you sure it's not YOU because there is nothing at all wrong with our stuff' crap I got from residential and the same slow, inept tech support that still takes a month and a half worth of calls to get something fixed.

Since I have no choice in another provider I am stuck with Charter but I am dumping the business class because all I've been doing is giving them even more money for the same horrible unstable internet connection and the same 'don't give a flying f*ck' tech support department. Not worth it at all so I can save $25 a month and have residential come out and hook up a modem and be done.

Business class my a$$!!

Update...at this point these idiots deserve the big fat 0 rating. From about 5 pm - 11 pm every single night of the week my internet basically becomes non functional. Business class, residental...don't matter. Since they did their big 100 meg upgrade my net hasn't worked worth a crap so I've been tethering off my cell phone when I want my net to work. Sad, just sad. In the past month I have had no less than ten tech visits. Almost every tech has told me the same thing too - they are going from one place to another all reporting the same issue.

Charter borked their entire network in this area with those big upgrades and switch to digital. That's when it's started and as a line tech told me - they have no idea what's wrong.

If you have any other choice (wish I did, not holding my breath for UVerse) take it. I wish I could but thanks to that monopoly it's Charter or cellular. Sadly, the cellular works better.

member for 22.7 years, 611 visits, last login: 339 days ago
updated 9.4 years ago


Anonimuz
Premium Member
join:2008-12-08
canada

Anonimuz

Premium Member

bad credit?

This is an unfair review, maybe state something about the quality of the service and not about how lenient they are or aren't on your late bill payments.
RWill55904
join:2006-02-02
Rochester, MN

RWill55904

Member

Charter Sucks???

How can you come on here to complain? That you didnt pay your bill.... Save this space for someone who has a real beef with Charter.....

Metatron2008
You're it
Premium Member
join:2008-09-02
united state

Metatron2008

Premium Member

This guy is mad because Charter didn't let a 4th bill pass..

The guy missed 4 bills, didn't pay, and got cancelled. I can't wait to see his negative reviews on all banking systems, any kind of pay for object, and negative reviews on friends too.
tferguson01
join:2009-07-27
Newnan, GA

1 edit

tferguson01

Member

I love how the original poster of this review

Erased all his lengthy review on how they cut his service because he didn't pay his bill. But, left his initial ratings score. I SAY TO ALL THAT COME UPON THIS BOGUS REVIEW MOVE ON. This was all brought on by someone who didn't or couldn't pay his bill and would like to make it someone but theirs owns fault.

megarock
join:2001-06-28
Fenton, MO

megarock

Member

Re: I love how the original poster of this review

First off I'm trying to figure out how to delete the entire thing as I'm no longer a Charter client and second off if I was so wrong why did I finally get a huge credit for the inconvenience.

People can read whatever they want into things but facts are facts and they screwed up and in the end settled things because even though I had faults into this mess the major issue was them as well as incorrect billing.

You see here's the issue direct from Charter's records:

12/07/09 09:44:42 EFT MasterCard $50.00 Unable to process payment. Please try again later.
10/18/09 09:24:58 EFT MasterCard $75.58 Unable to process payment. Please try again later.
09/25/09 12:44:02 EFT MasterCard $60.00 Unable to process payment. Please try again later.
09/25/09 12:42:20 EFT MasterCard $60.00 Unable to process payment. Please try again later.

Their own system was screwed up and didn't process my payment. The systems that are supposed to notify me that this happens apparently didn't work. Didn't even get the automated message that calls your phone from the nice pre-recorded lady that says you have an important message from Charter's customer service which all of a sudden started working again at the end of the month two weeks after my issues were resolved.

As I travel quite a bit I am setup on auto-pay which is - duh - supposed to automatically pay my bill. I don't take the time to check every single transaction especially when they are that small. a few bucks here and there and I generally don't notice until I sit down to do quarterly tax reports. Silly, yes, but do what I do and try to keep track of every little charge and receipt on a daily basis and you'll probably have a nervous breakdown.

Since my issue was resolved guess what I see now:

12/10/09 02:21:13 EFT Visa $74.00 Thank you for your payment. 033562

Now I want all these brilliant people to tell me how this crap is my fault since ya'll want to chime in like you have any idea what's going on and just say it's because I didn't pay my bill. I paid my bill - tell me how it's my fault that Charter didn't take their money!

But I think I will correct the scores appropriately since they did, in the end, resolve the issue after nearly two months dealing with Corporate IN PERSON in St. Louis.
RWill55904
join:2006-02-02
Rochester, MN

RWill55904

Member

Re: I love how the original poster of this review

How did it go from a Mastercard to a Visa,,, I mean really... You can see what you owe on your bill.. I check my bank regulary to see if the monies have been pulled out..Either way its bad money management on your part on the billing

megarock
join:2001-06-28
Fenton, MO

megarock

Member

Re: I love how the original poster of this review

Had to go to a Visa because in order to pay a simple bill I had to get a prepaid debit card since their system refused to process my payment.

Three months later I paid my bill over the phone using the same rejected MasterCard. Two days later I tried to pay an install charge on another service address and guess what - it again doesn't take the credit card. Bank says its Charter's fault as well.

Far as keeping an eye on the bill isn't that the main reason for Auto-Pay? It takes care of that for me. Secondly in any other case I get the nice auto-caller 'Taylor from Charter Communications' reminding me to contact customer service. I get a disconnect notice in the mail. That time - nothing. One day there's just no service.

Just never make the mistake of turning down the paper bill over their preferred electronic system. I sure won't.
ZAero
join:2011-07-27
Catawissa, MO

ZAero

Member

Any knowledge?

Hey Megarock, i live probably super close near you as i too have the same location 63015 Catawissa Franklin County MO
But i cant get charter at all? and i was wonder how you got the knowledge of when too get it, i have BrownDog Wireless, and its not good at all for the stuff i want to do, Online Gaming Etc. With NO responses on Email through customer support or anything and major packet loss issues, its getting un irritable, so if you could let me know i would appreciate it.
-Zach

megarock
join:2001-06-28
Fenton, MO

megarock

Member

Re: Any knowledge?

I had Brown Dog...they were at best functional and most of the time not even that. I was in Lake Serene and got service as soon as it came down the road but not sure what areas it covers or if they only fed the subdivisions and not some of the outer areas. There is also Bays (they are in Pacific too) and while the price is a bit higher than Brown Dog their service is better as it's on a motorola network and more stable.

But as far as I know most of Catawissa that was being served by any Charter cable (including analog) should now be able to get HSI.
megarock

megarock

Member

and the winner is...

...apparently residential.

With my 'business class' my net would go down repeatedly from 5 - 10 PM. Top speed 104 meg.

With residential so far just two very quick drops - 16 locked DOCSIS channels - 110 meg and better ping times.

Seriously, DO NOT WASTE YOUR MONEY ON BUSINESS CLASS.

Disgusted
@107.77.75.x

Disgusted

Anon

Charter lacks customer support!

I've had charter for 3 months now the internet hasn't worked for 1 day!..promises promises..they have had 3 appts to come out here and have showed up 0 times out of 3!..the customer service is so concerned about money that their support doesn't exist!.money money that's all it is to them. They don't listen to the customer nor do they care and the extent of their company training focuses on lying to the customer to pacify.. well I can't stand a liar and for a company to base their support solely on money and total lack of service support is no company I want to be part of. A reputable company should always stand behind their service and making sure the customer comes first..to be honest they disconnect more customers than they sign up!..no wonder they have to solicit business from a list they have to buy from another company if it were me I would rather have to solicit the company myself rather than be bothered at home with someone begging me to try their services...if a company has to solicit you all that says is they arent good enough to stand on their own 2 feet and they loose more customers than they keep!..hhhmmm sounds like bad business to me epic failure!..hopefully when Comcast takes over which is the company who bought them out by the way.. they will care about the customer who is actually the backbone of any business..if you don't have your customer well you have no company..so youd think the customers would be their priority! Unfortunately charter communications doesn't work that way!
karsan2007
join:2007-01-28
Glendale, CA

karsan2007

Member

Charter review

I am paying almost 300.00 this month because of a charter rep he sent a tech and charged me a service call charge when it wasn't needed I am going to pay the bill then get my 45.00 back I shouldn't have to pay for tech visit if its on their end