Review by megarock
Good "Speeds are amazing when it works. "
- Location: Pacific,Franklin,MO
- Cost: $45 per month
- Install: about 1 days
Bad "Tech support is pretty much nonexistent now."
Overall "Business class my a$$. You should be ashamed selling it as such."
|Pre Sales information:|
Value for money:
(ratings well below consensus)
Charter's internet would likely work great if they weren't constantly trying to deny issues on their network. I had been a residential customer for years and dealt with constant issues that normally took weeks to get resolved when each time it ended up being a minor and easily fixable problem.
Instead you have to call, call, call and then call some more just to get some attention to the matter than another two to three weeks of calling to get it resolved. And lately a call to tech support can end you up on the phone for a half hour of horrible on and on sales pitches from the auto-attendant. To make matters worse I tried switching to business class for a more reliable connection and better tech support. For the price I pay I fully expected to get it. Needless to say a call puts you on hold for a very lengthy period, I get the same scripted "are you sure it's not YOU because there is nothing at all wrong with our stuff' crap I got from residential and the same slow, inept tech support that still takes a month and a half worth of calls to get something fixed.
Since I have no choice in another provider I am stuck with Charter but I am dumping the business class because all I've been doing is giving them even more money for the same horrible unstable internet connection and the same 'don't give a flying f*ck' tech support department. Not worth it at all so I can save $25 a month and have residential come out and hook up a modem and be done.
Business class my a$$!!
Update...at this point these idiots deserve the big fat 0 rating. From about 5 pm - 11 pm every single night of the week my internet basically becomes non functional. Business class, residental...don't matter. Since they did their big 100 meg upgrade my net hasn't worked worth a crap so I've been tethering off my cell phone when I want my net to work. Sad, just sad. In the past month I have had no less than ten tech visits. Almost every tech has told me the same thing too - they are going from one place to another all reporting the same issue.
Charter borked their entire network in this area with those big upgrades and switch to digital. That's when it's started and as a line tech told me - they have no idea what's wrong.
If you have any other choice (wish I did, not holding my breath for UVerse) take it. I wish I could but thanks to that monopoly it's Charter or cellular. Sadly, the cellular works better.
member for 13.6 years, 550 visits, last login: 4 days ago
updated 125 days ago