 Review by Xenomorph 
UPDATED: 1 year ago
member for 9.5 years, 841 visits, last login: 1 days ago
 Saint Louis,Saint Louis,MO
 $25 per month
 "Faster than Dial-Up..."
 "Cost, service, speed."
 "Only get Charter if there are NO other choices."
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(ratings below consensus)
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I had DSL for over 8 years, but recently moved to a new home where DSL wasn't available. Charter is the only choice.
When I first got DSL, they mailed me a free DSL modem. I plugged it into my existing phone line and I was online immediately.
Before signing up with Charter, I purchased my own modem so that I wouldn't have to pay to lease one from them.
They refused to turn on my service until a tech came out. So I had to pay for a modem and I had to pay for the tech to come out. The tech they sent out did a really sloppy job of installing the coax. The service stopped working after a day, and another tech had to come out to fix it. I missed hours of work waiting for Charter techs to come out.
I signed up for their 5 Mbps service, which costs *more* than 6 Mbps DSL. My download speeds only got up to 4 Mbps during the day, and would drop to 1 Mbps during the evening. Since Charter was the only choice in my area, everyone else had it as well and speeds dropped like a rock during the evening.
When my first bill came in, it had a charge for a modem lease, even though I never got a modem from them. I called Charter, and the lady that I spoke with said the burden of proof was on ME to prove that I didn't have their modem. They said they would have to have another tech come out to verify that I didn't have their modem.
This is a horrible company with horrible service. They charge more for cable than DSL costs, their speeds are slower, your connection is shared with everyone around you, the installation and service is a pain, and the customer support people treat you like dirt.
I can't wait until DSL is available in my area. That or U-Verse. I will switch in a instant.
Bottom line: Charter offers less and charges more, and then they are very rude to you. $55 for shared 5 Mbps? Are you kidding? AT&T gave me a dedicated 6 Mbps for $45!
Edit: Here I am, a week after install, and the speed never gets past the 1mbps-2mbps range. This is a nightmare. I pray for AT&T to bring DSL or U-verse to this area!
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