Review by Xenomorph
Good "Speed is great - *IF* your connection even works."
- Location: Saint Louis,Saint Louis,MO
- Cost: $58 per month
Bad "If your connection is having problems, good luck getting it fixed."
Overall "You're in for a world of hurt if something isn't right. Look elsewhere!!!"
|Pre Sales information:|
Value for money:
(ratings well below consensus)
Update, Summer of 2013:
BEWARE OF CHARTER!
Keep an eye on your stuff: their employees may steal things from your home if you let them in.
A few months back, a Charter employee asked to come in, installed a new modem without permission and stole *my* cable modem that I purchased without being noticed. Charter then had the gall to start charging a modem rental fee!
After getting a new modem rental fee on bill after bill, I finally noticed the cable modem was a different one, and the one I purchased was gone.
Tip: Make sure you write down your modem's MAC address, model, serial, or any other identifiable information.
Long story short: I signed up for service, it sometimes didn't work, and Charter made my hair fall out. I fought with Charter for months, and I had to contact the Better Business Bureau before anything was fixed.
If your Charter connection works. GOOD! If not, you may have a LOT of trouble getting it to work.
Summer of 2011:
At random times in the day, I had 1300+ ms ping & 40% packet loss. Web browsing and streaming video worked. But online games? Forget about it!
Charter sent out a dozen different techs, each apparently only qualified to check a certain thing (some went up a ladder to check the link, some said they weren't allowed to go up a ladder). They kept scheduling and re-scheduling appointments, causing me to miss a lot of work. Then they would just tell me they "don't know" why the service didn't work right. My modem was logging thousands of T3 and other "critical" errors that was kicking me offline, but the Charter techs would always tell me that my line was "crystal clear". No line noise, and no reason for T3 errors.
They tried different modems, different routers, different cables, and even filtering out TV signals. They just basically tried random things to see if anything would get my connection to work.
I would still get disconnected, every day. So I called them to complain, every day.
Charter then sent me an "AS-IS" letter telling me to stop calling to complain about service outages. They said they would no longer try to fix my connection.
I filed a complaint with the Better Business Bureau due to service issues and getting the INSULTING "as-is" letter. The BBB contacted Charter, and immediately Charter brought more techs out to my house. The BBB listed something like a thousand *recent* complaints against Charter due to poor service.
It was only after Charter was contacted by the BBB that they seemed to really interested in fixing things. They ran all new lines to my house and replaced nodes and other stuff outside. After fighting with them for half a year, my connection suddenly cleared up.
member for 13.5 years, 1449 visits, last login: 35 days ago
updated 91 days ago
call and ask for a line quality check, and drop replacement I was having some of the same issues in my apartment, until i called and requested they check my line quality, and drop from the pole. The drop from the pole was RG59(which has not been used in 50+years, and the cable in the building was the same. They ran a new drop and split(RG4 from the pole to the split, and rg4 in the building.), and all issues were fixed. you have to be specific on what you request when they send a service tech out, because they schedule the techs time based on that, and the tech cannot be late to the next appointment(they get penalized pay). Ask them to re-run the drop, and visit the charter direct forums, they will set it up for you. it could also be your modem, so ask for a new one, and if the tech does not take it out of the box on site, its not new.
Re: Charter works for me I had AT&T DSL for over 8 years. There were a few interruptions. Maybe one a year. After a few calls, things were worked out in less than a week, usually just a day. Speed wasn't the greatest. I had everything from 256 Kbps up to 6 Mbps.
With Charter, I've had 5 Mbps to 20 Mbps connections, but there are DAILY connection problems.
AT&T = 1 problem a year.
Charter = 365 problems a year ... dozens of service calls, loss of computer use for family members, no home phone, no streaming movies, no online games.
Yeah, I can hit 35 Mbps with Speedboost and get sustained 2.2 MB/sec downloads with Charter - but only when it works. How do I know when it will work? I don't. It's all random.
I'll take AT&T's slower 6 Mbps service over this. AT&T isn't an option where I live.
Re: Charter works for me I live in Crestwood, a suburb of St. Louis, and I am distant enough from AT&T's CO that the max download speed I can get is 1.5 meg. As you can imagine, I see a lot of start/stop buffering when I try to stream video. AT&T has been promising U-Verse for years, and I signed up for notification emails, but it's been a no-show, and now I hear that AT&T has stopped the build-out on the VRAD infrastructure that allows for U-Verse DSL. It may be a long time before I see the U-Verse speed. My only alternatives are Charter and Clear 4G, but I've had dealings with Charter before -- they have a reputation for downtime, which I haven't had much of with AT&T, and Charter's customer service sucks. Charter would be a faster alternative, when it works, but I'm only paying $20/month for AT&T's slow DSL. I don't love AT&T -- I used to work for them as an IT guy until 2 years ago, and they laid me and a lot of others off, and gave our jobs to our Indian friends. Thanks a pantload, AT&T!