 Review by rhavasy 
Posted: 141 days ago
member for 9.2 years, 453 visits, last login: 141 days ago
 North Grafton,Worcester,MA
 Contract price not specified.
 "Pretty reliable. Consistant speed. Decent service."
 "No major problems."
 "I'm happy with the value for the money."
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(ratings match consensus)
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I've had Charter for about 5 years now. Previously I had Bell Atlantic/Verizon DSL.
Overall, I think Charter has provided fine service (including cable & now phone). They've been responsive to any calls and usually pretty helpful. And perhaps most important for me, they don't care what equipment I use inside my network. In fact I even provide my own Surfboard modem, so no truck roll or any configuration was really required for install.
Over the years I found Charter to be reliable with one exception -- for a period of about 6 months their DNS servers were awful. Day after day I for hours at a time I was unable to surf and it was a sure bet that the DNS server was unresponsive. So, I changed to Open DNS and have never looked back. Since then (about 3 years ago) I've experienced very little downtime, even during inclement weather.
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