 Review by sleddie 
Posted: 27 days ago
member for 6.4 years, 1897 visits, last login: a few hours ago
 Sheboygan,Sheboygan,WI
 $53 per month
 about 4 days
 "High speed, Reliable connection"
 "Tech support (Phone), Power Boost"
 "Faster than AT&T DSL for my area, Decent price with promotion"
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
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Ordered Charter's 10mb HSI on Oct 24th and was live on Oct 28th. This connection replaced 3mb DSL from AT&T. So far the speed has been consistent and the connection has remained solid with no drops or other anomalies, however, Power Boost makes it difficult to gauge the HSI with speed tests. Installation was a breeze. Less than an hour to replace my drop and setup the hardware. I was surprised however when the tech hooked up the ancient Motorola SB4200 modem.
I have to rate services worst for the time being because Charter refuses to give me my account number and I cannot use any of them. I thought this was something that would be provided to me at installation, but the third party tech informed me I would have to contact Charter for the account number. Talking to Charter's phone support is one step above useless (I fired AT&T for this very reason). I have been told I must wait for my first statement to post before getting my account number. Little good that does me since I cannot setup email accounts without it, nor use any of there other services. Also makes it difficult to provision my Linksys modem.
If the HSI remains as solid as it has been since installation, I may remain with Charter after the promotion ends. Hopefully the Charter Direct techs will be more helpful than their phone techs (at least the AT&T direct techs were).
Followup comments:  Halfpint
join:2002-06-24
Lone Rock, WI
| Charter went bankrupt for a reason! My experience with Charter over the last 4 years has been less than acceptable. Speeds are always less than advertised even though usually stable. I had an issue with my cable modem dropping me every day. Turned out that a flash update wasn't received by my modem. Took a week and 2 trips for them to figure it out (even after replacing 3 modems). Because Charter is the only choice here, I'm stuck! | |
| 
happyuser
@charter.com
| Charter HSI I have been using Charter HSI since 1999 and have always been very satisfied with their service, internet speed and uptime.
The only time we ever had a problem was when a third party contractor upgraded the junction boxes on the power poles with the wrong connector types. Charter worked two days in miserable weather to correct this issue. This was about 8 years ago and we have not had any issues since. | |
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