Review by Chubbysumo
Good "Faster than area competition"
- Location: Superior,Douglas,WI
- Cost: $115 per month
- Install: about 2 days
Bad "Phone support is still useless, the local office is the placed to go"
Overall "Speeds are still stable, and getting 90+mbps all the time"
|Pre Sales information:|
Value for money:
(ratings match consensus)
Still faster than Qwest(but they now have a 40mbps tier here).
Services I currently have are:
100/5 ultra 100 tier
115 per month flat, since no taxes on internet offerings are legal yet. I also own my own modem, and yes, you still can use them, charter just will not support issues with them.
Still on it, still working without interrupts. I do get the full 60mbps down, its just that most speed test sites and servers cant handle it simply because of capacity and finite bandwidth. I had a tech here for 3 hours to prove it, and he did. Just open a bunch of downloads and see for yourself. Far servers that can handle fast tests are too far away to EVER report full bandwidth. Good customer service, Phone customer service has improved, but not by much.
UPDATE: Speedtest.net and other sites now are able to go the full 65 that I can get down, and the 5.2 up that I get. It is still worth paying for the speed, when caps are not enforced in my area, and I dont have to wait for large files. Plus, if they did enforce the cap, I could eat thru it in less than a day. Total theoretical download per 31 day billing cycle is just over 19TB(yes, that is terabytes), so the 500GB cap is easily passed, at least for me.
Update 1/24/12: still works flawlessly. Only a few outages, and they were all caused by drunks hitting poles. Upgraded to ultra 100 from ultra 60, and its cheaper. I did have a few issues with a botnet that was also a charter customer spamming my IP with a portscan and DoS attack, but after submitting a complaint it was resolved within an hour. Stick within the ToS, and enjoy the faster speeds that they can offer.
Update 4/10/12: still going fast, and no outages(aside from maintenance at early morning). Still getting at least 95 down, and my full 5 up. Price went up, with the ultra100 tier, and basic plus expanded service the total bill is now $185 before taxes and "fees", and the total after is around $205. Also added HBO and Showtime because of a promo, which makes them free for 2 months. Charters OnDemand selection is actually quite impressive, and compliments their services very nicely, so look around it before you say its not worth it.
Update 10/1/2012: service is still fast, and actually got a little cheaper, with the bill coming in at $180(dont ask me how, i dont know). download and upload speeds are dead on, and don't even fluctuate during peak usage hours. TV is still stable and channels all come in.
Update 11/7/13: Now just an internet only household, since I cut the cable about two months ago. The cap for the ultra100 tier is still not enforced here yet, since i regularly go over, that's a good thing. Finally got the wiring issues sorted out in the new apartments, but I had to run a new line in from the tap. price could be better, but when your competition only offers 6mbps for about the same price, its not really that hard of a decision. Keep getting sales pitches now that I cut TV, and even after I opted out, i still get them. Its been over a year of near flawless service, with a few hiccups that the local office was more than willing to help me out with.
member for 4.2 years, 1077 visits, last login: a few hours ago
updated 123 days ago
Benching Far Test Sites If you are using Windows XP or earlier, make sure your RWIN is big enough. 60Mbps is pretty fast and XP is tuned for LAN response times. If you are using Vista or greater, tuning is automatic so this shouldn't be a problem. The newer stack responds to high bandwidth and/or high latency by automatically increasing the RWIN.
If you are using OSX or a Unix variant, check if they have auto RWIN tuning. If not, consider trying to determine what the RWIN is and the OS supports auto tuning. If auto-tune is not available, consider increasing your RWIN. For instance, if it's 16K bytes, try doubling it to 32K. If you have low packet loss, increasing it should not cause issues. If there's some packet loss, making it bigger will mean a lost packet will cause a longer stall and recovery -- so it's good to tweak gradually.