Review by jp16 member for 3.1 years, 210 visits, last login: a few hours ago updated 1.2 years ago
Pepperell,Middlesex,MA
$160 per month
"Internet is stable, Phone works and TV is Ok"
"Phone support is awful... gotten better"
"They are the only game in town."
Pre Sales information: Install Co-ordination: Connection Reliability: Tech Support: Services: Value for money: (ratings match consensus)
I have had Charter for years. When it works it is great. When there is a problem, banging my head on a brick wall is more likely to fix the problem then anything. The Phone Tech support is abisimal. It is obvious that they follow cue cards, which may work most of the time but not always. After I tell them that I reset everything they insist that I do it again. TV: channel offerings are poor but have been getting better. Phone: has been working more than its not. Internet: is one of the better services they offer. I have the corperate number programmed in my cell phone. Calling them is more likely to get an issue fixed then the 800 number. Local Techs are very friendly and know their stuff. Most of them live in town too. Just one question: Why can't I get a bill that is the same each month. It creaps up about 5 cents a month. When I ask them I am told that "costs are going up". Well then why has my cell phone bill been the same for 5 years? I don't understand that.
Overall: Not bad, Only game in town. We won't be getting Fios anytime soon as it is not here nor do I think they plan to be. I would have to think long and hard before switching anyways (not a Verizon fan) I wish another company would come in and offer some competition.
Update: Charter has improved in my town 100% over the past few years. The arrogant phone support is gone. The lady at the local office has even gotten pleasant. Phone service is rock solid. HSI is great. I am on the 30/4 plan and get 40/4 constantly. The channel lineup is somewhat lacking. We pay about 157 for the bundle. We have to watch out for the end of the promo because it will shoot up.
Charter TV in NE TN sucks. I've had a problem with video freezups and tiling for a year now. They've not been able to fix it because they keep coming to my house when the problem is either in their local nodes or the headend. I'm sick of paying these people for a lack of even adequate TV service.
Pepperell,Middlesex,MA
$160 per month
"Internet is stable, Phone works and TV is Ok"
"Phone support is awful... gotten better"
"They are the only game in town."
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