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Charter page on DSLReports
Six Month Rating

Reviews:
bullet 2335 reviews (885 good) (886 bad)
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Review by REMoon See Profile

  • Location: Roswell,Fulton,GA
  • Cost: $124 per month
  • Install: about 10 days
Good "runs well between outages 20/25 mbs down, 2.5/3.0 up"
Bad "any outage takes days (3-5) to RESPOND to location and rarely fixed first trip"
Overall "Service works well SERVICERS and DISPATCH POOR"
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

Internet: $44 + $10 for plus pkg (10mb speed) out performs the 10 mbs
TV : $64 including 6 mo $17 / mo discount on dig. home pkg +$20 for 3 dig. Rec.
Phone Through 8x8
Owned internet SB 5100 Modem and netgear wnr 3500 router
Charter Equipment:2ea Motorola HD set top boxes
Bad: On premise service response 3 to 5 days and absolutly no follow up with customer ( they will clear your call and never contact you, then be mystified as to what they did to fix the problem, when in fact they did not appear or actually repair the complaint.
Charter does not use incident number tracking with the customer service response so you cannot monitor the status of the service request progress. The customer phone reps are mostly combative and take any complaint personally and do not use the information or requests provided by the customer at all.

The failures of service and equipment are not the issue, it's the awful response time and mult trips to identify and implement a repair. You know they are aware of the problem as you can see them switching the ip addresses around but they never follow up.
R

member for 5.1 years, 21 visits, last login: 2.8 years ago
lodged 3.5 years ago

Comments: