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Review by dickmead See Profile

  • Location: Pasadena, Los Angeles, CA, USA
  • Cost: $65 per month
  • Install: about 3 days
At least it has seemed stable
Creeping price increases
This or DSL. Such choices I have.
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

Had the 60/4 package internet only. Saw the chatter about upgrade to 100/10 and opened a chat. Rebooted modem and now have 100/10. Guess they can now use that excuse to raise rates. We'll see. Seems prices should be going the other way.

»[Cable Speed test: 104.17/11.47 15 ms]

member for 24.6 years, 8363 visits, last login: a few hours ago
updated 6 years ago


compuguybna
join:2009-06-17
Nashville, TN

compuguybna

Member

Threats to Leave...

You think they really care?

"Charter 2 strikes in my book. Unless they do a serious turn-around, I won't be continuing after my term."
15444104 (banned)
join:2012-06-11

15444104 (banned)

Member

You can't just threaten....you have to cancel!

I'll be calling one more time before my old price ends to see if they are willing to offer a more reasonable price to me, since I told them I have NO want or need of anything over 3mb down and I simply will not pay 50 bucks for that UNneeded service tier.

If they can't offer up a more reasonable price, I will be cancelling my service. The loss of the social media agents makes it clear that the
"new executive team" at Charter could give a rats azz about the needs of the customer in general.

If it's going to be "Their way or the highway", the highway it will be for me...driving myself to ATT DSL at an everyday price of 30 bucks a month after promo. Sure it isn't fast but it is all I NEED.

Demonfang
join:2011-04-21
Spring Mills, PA

Demonfang

Member

What's a good price?

I'm not sure what's considered a good price for services. I see people saying the $70 charter charges for 100/10 is too high. I came from PA where it's about the same price for 1.5-3.0/.768 (or ~$30 if you manage to get standalone DSL). It seems to me charter has really good value in comparison. Adjusted to match speed, that DSL line would be $2,333. Perhaps this is a poor comparison.