Review by dickmead 
member for 13.8 years, 4498 visits, last login: a few hours ago
updated 53 days ago
 Pasadena,Los Angeles,CA
 $35 per month- (24 month contract)
 about 3 days "Promo price was as good as could be expected for this area." "Promo price high for quality of service, new prices out of control." "Charter management decisions now rate 2 strikes..."
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
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Since my DSL provider can no longer provide an upgrade faster option at a price I'll pay, likely due to AT&T changing it's speed/distance rules, I decided to finally try cable internet (otherwise the DSL is just fine).
Charter has this 3 months for $20, $35 after, (it is a 24 mo. signup) plan. Plus you do get 30 days no fees cancellation for residential. So, with not much to lose but a bit of time and a few bucks, I tried Charter HSI (12/1 Mb).
Ordered on a Tues, up and running Thurs. afternoon. The installer tried two of some off brand modem that failed to sync, and then tried a Motorola SB6120 (rented) which worked right off.
Speed test showed a peak 20Mb down, settling to a solid 12Mb and 1Mb up. Confirmed with several software updates downloaded from zippy servers.
We'll see how things (billing, stability, etc) go.
Update: (10/2012) First year using my own SB6120 modem was pretty stable.
Until a forced firmware update seemed to result in frequent dropout and restarts.
Decided to get a backup modem (Ubee) and while it still has lots of complaints
in its log, it has not been restarting like the Motorola was.
Of course, it hasn't received a nice firmware update yet, either.
I am looking forward that that other shoe dropping.
Charter has made changes to what service and prices it offers. I'll wait until my
forced servitude ends before deciding if I want to pay them more for something I don't need.
Update:(12/2012) Charter's new prices and now terminating "social media support services" in favor of phone support (which is essentially useless), has given
Charter 2 strikes in my opinion. Unless they do a serious turn-around, I may not be
continuing after my term.
Of course I realize they don't care. Duh!
update 4/27/13; cancelled. good-bye
Comments:
 | | Threats to Leave... You think they really care?
"Charter 2 strikes in my book. Unless they do a serious turn-around, I won't be continuing after my term." | |
|  | Reviews:
 ·DIRECTV
| You can't just threaten....you have to cancel! I'll be calling one more time before my old price ends to see if they are willing to offer a more reasonable price to me, since I told them I have NO want or need of anything over 3mb down and I simply will not pay 50 bucks for that UNneeded service tier.
If they can't offer up a more reasonable price, I will be cancelling my service. The loss of the social media agents makes it clear that the
"new executive team" at Charter could give a rats azz about the needs of the customer in general.
If it's going to be "Their way or the highway", the highway it will be for me...driving myself to ATT DSL at an everyday price of 30 bucks a month after promo. Sure it isn't fast but it is all I NEED. | |
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