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Review of Charter (cable)


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Six Month Rating

Reviews:
2264 reviews (860 good) (875 bad)
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Review by jaymerkramer See Profile
member for 10.4 years, 1213 visits, last login: 154 days ago
updated 1.8 years ago

  • Saint Peters,Saint Charles,MO
  • $40 per month
  • (24 month contract)
  • about 5 days
  • "When it works speeds are great, Chater Direct forums at DSL Reports"
  • "It only works from 8am to 8pm after that is a packet loss festival!"
  • "If Centurytel could get me more than 6 meg down I would be there!"
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
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Value for money:
(ratings match consensus)

On the 18/2 package and I own my own modem. Started out really good everything was rocking and the speed that was originally 16/2 was bumped to 18/2. After the first 3 months the billing was all screwed up and the lady on the phone was the rudest customer support person I have ever talked to. The guys on the CharterDirect forums here at DSL Reports took care of me and got my billing straightened out were very professional(they saved me as a customer). 6 months in now and me internet pretty much only works during the day, after 8pm the packet loss and speeds are so bad that I can hardly use the internet. The CharterDirect forum guys have been helping me and getting the local techs to work on it but it has been a couple of weeks since the techs have been out and it is still now working. I will give it a few more weeks and update my review if they get it worked out but for now Charter gets a big thumbs down.

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