Good "Reliable" Bad "Upload needs a boost" Overall "Seems Okay - Really my only option"
Pre Sales information: Install Co-ordination: Connection Reliability: Tech Support: Services: Value for money: (ratings match consensus)
15-DEC-2014- Went all digital in September followed by a bump to 60/4 about three weeks later. Connection remains solid with speed tests of 66dn/4.3up. Unfortunately as part of the speed bump, the initial bursting went away. I was getting burst of over 240dn. Bonding 8 downstream and one upstream presently using a Cisco DPC3008 modem. Only thing lacking that I see is upstream bonding and an increase in upstream speeds as well as native IPv6/dual stack.
04-FEB-2013- The internet connection is great. Solidly pulling 33dn/4up with a SB6121 modem supplied by Charter. Bursts on the downstream of over 110. The service is solid and consistent. Never have a slow down that I have detected. Pings are good and I have not experienced any packet loss. TV - I'm an HD snob. The service is fair. I would love more HD but their base package is acceptable for the price. I am still on a 1yr promo for $107 for everything. This is $30 less (-$10 on the net, -$20 on the TV) than the normal rates. Never has to deal with support so I can't speak to that. Overall - satisfied for what I'm paying vs. what I'm getting.
02-OCT-2012 - New customer as of 9/28/2012 Service seems good so far. 30dn/4up Service install was smooth. Techs showed up on time, pulled new service to house as it's new construction, terminated all ends, checked signals, all good! Charter has supplied a Motorola 6121 modem. Will update this review after a few months of service.
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