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Charter page on DSLReports
Six Month Rating

Reviews:
bullet 2335 reviews (885 good) (886 bad)
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Review by beldin See Profile

  • Location: Union,Union,SC
  • Cost: $40 per month (12 month contract)
  • Install: about 2 days
Good "Extremely fast speed."
Bad "A little pricey."
Overall "Excellent speed at a medium price."
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

We just recently had Charter HSI installed and I'm impressed with the speed. Opted for the 30/4 package. Speed tests blew me away with 41 mb/s down and 4.5 mb/s up. Certainly can't complain with that. Package cost is $40 / month. They kinda of lied in their online information about the pricing. 30/4 was advertised as $30 / month, but you only find out that's the price for 12 months with a bundled package when you talk to a sales rep.

The provided modem is a Motorola Surfboard SB6121. The invoice for installation had the price as free, so apparently, there's no modem rental fee. Checked the price on this modem at the local Wal-Mart and they sell it for $89.97. I had hoped for a wireless modem, but I had a Linksys WRT54GS that wasn't being used. Updated the firmware to the latest and it works well.

Overall, I'm satisfied with the service. It's only been a short time, but I will update as time passes.

member for 8.4 years, 1713 visits, last login: 1.2 years ago
lodged 1.9 years ago

Comments: