Review by nctritech 
member for 164 days, 3 visits, last login: 162 days ago
lodged 162 days ago
 Siler City,Chatham,NC
 $75 per month about 5 days "Very fast speeds, generally reliable." "WAY overpriced, no customer owned modems allowed, lackluster support at best." "The service works well but the company is garbage."
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(ratings match consensus)
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I installed cable for Time Warner for years, and had Time Warner before moving out of their service area four years ago. I had to choose between local DSL and Charter Communications for cable Internet. I don't need TV or phone services at all. The DSL company would have forced me to get a home phone at a significant extra cost and with relatively low speeds, so I opted for Charter instead. I chose the double speed package (I don't know the silly marketing name, it was 16 Mbit and has since gone up to 20.) It's 100% impossible to get a list of the rates from Charter's website without giving them any information, which annoys me. The only rates you can ever get are either promotional or bundled.
I've had relatively few technical problems with the service or the Ubee modem, but I have gone without Internet for a whole week due to a line problem and for another week due to the Charter technician accidentally disconnecting both my neighbor and myself when my neighbor ordered a disconnect of service. Over four years, I suppose that's not really too terrible. The people on the phone are pretty technically lacking, and ALWAYS try to sell you something, regardless of your call purpose.
However, my BIG GRIPE with Charter is the fact that they're charging me $75 a month. When I was with Time Warner's regular Road Runner service, it was about $50 total; if I had bought a modem of my own, I could have dropped the built-in $3 modem rental fee. However, Charter charges me a $7/month rental fee, AND there is a bogus charge of $10/month FOR ONLY HAVING INTERNET AND NOT TV OR PHONE! I find this to be absolutely outrageous. There is no reason that I should be charged $10 extra for getting LESS service. Even if I drop back to 10 Mbit service, it'll still cost $65/month.
Charter costs WAY too much. If they weren't the only game in town, I'd switch in a heartbeat.
Comments:
 | | Its called Negotiation You obviously don't know how to negotiate a good deal. | |
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