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Charter page on DSLReports
Six Month Rating

bullet 2337 reviews (888 good) (887 bad)
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Review by dashfan9 See Profile

  • Location: Kearney,Buffalo,NE
  • Cost: $98 per month (24 month contract)
  • Install: about 2 days
Good "Fast speed, reliable in my area"
Bad "Price guarantees are a complete farce"
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Value for money:
(ratings match consensus)

Signed up in December of 2011 for HSI and TV service. What I thought was a "24 Month Price Guarantee" is a complete lie. This past December, my monthly bill went up $10. Called Charter to discuss this rise in price, and the rather rude customer service rep informed me that it is 12 months of one price, 12 months of a higher price...complete sham. Since when is a 24 month price lock not 24 months? Local DSL company is looking better all the time.

member for 5.1 years, 12 visits, last login: 1.7 years ago
lodged 1.8 years ago