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Charter page on DSLReports
Six Month Rating

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Review by razorbladebi See Profile

  • Location: Mansfield,Tarrant,TX
  • Cost: $29 per month
Good "Good speed (22-24MBps/30MBps)"
Bad "Price increased 30% over the past 3 months"
Overall "Until there are more choices, you pretty much have to put up with it."
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

I've had Charter cable server (Internet Only) for over two years. I had a nice deal for $40/month for 20MBps until November of last year, which pushed it up to $55/mo. They agreed to make it $50/mo until this February, which they pushed it back up to $55/mo to which I promptly cancelled for 6MBps DSL (@ $35/mo). Cheapskate? Maybe, but a 40% premium for bandwidth I don't utilize (and we have 2 desktops, 2 home laptops, a work laptop, a tablet, 3 smartphones, a Skype phone and an Internet-ready TV - and the 6MBps handles most everything fine so far) isn't worth it. 5 people at Charter said they couldn't do any better than $55/mo, which is well beyond my personal sweet spot of $40/mo. We'll see how it is in a few months, I guess.

I will say that for some reason, about 11PM or 12PM almost every night, we would have intermittent connection drops. It wasn't horrible, but again, I watch my bills ( I switch electric companies often here in TX to get the best rates) and I'm not afraid to tell a company where to stick it when they think I'm too complacent to switch. If they kept me at $50/mo I probably wouldn't have switched.

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Update: I left Charter after they upped the price of their service to $55/mo. I went to DSL and stayed with them a month before Charter offered my the same service at $30/month for at least two years. So I switched back and the speeds are once again good. However the stability is only so-so. Internet has been down anywhere from 15 mins to several hours four times in eight days (that I know of). Had a tech come out - who was very very nice and friendly and did his job well - a week ago and replaced EVERYTHING from the house to wherever he could (the pole near my house). Still has dropped twice since though, although for less time overall.

member for 9.6 years, 82 visits, last login: 33 days ago
updated 1.1 years ago

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