Review by FXDI 
member for 14 days, 1 visits, last login: 5 days ago
lodged 14 days ago
 Smithfield,Isle Of Wight,VA
 $50 per month "Not much ..." "Internet service unusable during evenings & weekends" "Not worth paying for if you need evening or weekend internet access."
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We have 30Mbps internet service and phone having recently disconnected cable TV service due to constant price increases from Charter. Internet may be the next to go as speeds over the last month and a half have steadily declined during the evening hours and weekends. Speeds during the day remain between 20 & 30 Mbps but between 5 and 11 pm drop to 1 to 3 Mbps with lots of packet loss. Multiple calls to Charter & several service visits have failed to resolve the problem although they have admitted the problem is not in our home or neighborhood but affects a larger area. One of the techs who came out (twice) told me he had seen a company memo that the slow speeds in our area were from having too many subscribers for their infrastructure. My last call to charter confirmed what they called a "head problem" but they refused to speculate when the issue would be resolved.
Comments:
 Reviews:
 ·Charter
| Your neighborhood is oversubscribed? Hey, mine too! I'm in the same boat -- I'm about eight months into the latest problem. Unfortunately, in my area, there's not another serious Internet provider...
My suggestion is to call in every time you have a problem. Keep hammering on them, over and over and over. I'm not sure it'll actually solve your problem (it hasn't for me, yet)... | |
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·Charter
| Re: Your neighborhood is oversubscribed? Hey, mine too! Been calling weekly with little results. I've been promised follow-up multiple times with no result ... when I call back they claim they did follow-up. I'm beginning to think Charter's primary corporate value is dishonesty. Today they said they are "monitoring" the issue and are aware of it but have no projected solution. They laughed at me when I asked if I should contact the BBB or the FCC. I'm tempted to canvass my neighborhood; they've credited me $40 for slow speed ... maybe if every family in my area called and demanded the same they'd get off their duffs. They get a few more weeks and I'll pull the plug on their internet and phone service like I did for TV. | |
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