Review by SCLUCAS 
member for 122 days, 5 visits, last login: 4 days ago
updated 4 days ago
 Wilbraham,Hampden,MA
 $65 per month- (12 month contract)
 "On-site technicians are good." "Off-site support, connection reliability and costs are unacceptable." "If I had other choices, I wouldn't choose Charter."
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(ratings below consensus)
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I live in a town (Wilbraham, MA) that made a 10-year, exclusive Cable/Internet deal with Charter. As a result, Charter holds a monopoly position on Cable/Internet for the town. Only other options are satellite for Cable, and small DSL providers for internet.
The biggest complaint I have is connectivity reliability. I run the fastest - 30mbps service that Charter offers. I get no where near this level of service (ethernet or wireless). What is totally unacceptable are the daily drops in service. Every single day (weekdays and weekends), our internet service goes out right around 3 PM until 8-9PM. I've been told this is due to peak bandwidth usage that occurs when students get out of school and max out network. While this makes some sense, it is totally unacceptable. This is clearly a Charter, infrastructure issue. If I use my Verizon 4G wireless card at the same time the Charter service is down, I have no issues at all.
I'm not left with any other alternatives, other than use my wireless card, and pay for that service on top of the Charter ISP. Very frustrating, but I am out of other options.
Comments:
 Reviews:
 ·Charter
| Good Luck I'm 8+ months into a similar problem with Charter in my neighborhood. I've had 14 technicians out to my house -- all of them found that there was no problem in my house, of course. I've gotten to the regional supervisor, who confirms that there's a capacity problem in my neighborhood. He keeps promising that it will be fixed by a certain date...then, when that date comes and goes, he explains that there was some complication and sets a new date.
My suggestion is to keep calling them, preferably EVERY time you have a problem. Hammer them for refunds and hammer them to fix the problem. | |
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