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Review by kherr See Profile

  • Location: Collinsville,Madison,IL
  • Cost: $125 per month
  • Install: about 3 days
Good "Good speed, Good HD"
Bad "None"
Overall "Services rendered as advertised"
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Value for money:
(ratings above consensus)

After an installation glitch, speed has been as advertised (30/4). The CS rep asked what I did to troubleshoot connection, and didn't make me to Power down, unplug, etc., etc. etc. like a drone reading from a script. and went right to what she needed, to actually watch the modem reboot (told to unplug and wait 20 sec.). She immediately saw a problem and scheduled a service call. Two days later problem was found (missing a filter for the whole house DVR that installer forgot) and have been flying since. After I ordered service, getting rid of ATT DSL I asked neighbor if he had Charter and what he thought. When he said that it was slow, my heart stopped and thought "Oh no, congestion!!. The TV does fine although when recording late night I have found more than once the "Emergency Network Test" has interrupted at bad times ....

When I got my Tivos I had a Pro install from the beginning. It took 2 days but when they sent the supervisor the second day he ripped out the previous wiring muttering something like “don’t these people read the instructions ….”, replaced the drop, installed an amp, and redid the wiring connecting to the splitter. He said that it didn’t have a chance the way they had wired it and said “heads will roll”. They’ve been working ever since. If I ever get another one I’ll spend the $20 and have them do it again.

Update :

Spectrum went active and now the speeds are 100/4 in the St. Louis market for the base package. With TV and HSI it is $125 now that my package expired. Still rock solid with only a less than a day outage.

member for 14.3 years, 4774 visits, last login: 1 days ago
updated 127 days ago