dslreports logo



how-to block ads

Charter page on DSLReports
Six Month Rating

bullet 2307 reviews (877 good) (881 bad)
bullet Submit a review by email click here
bullet login for new review notification feature

Review by mperkel See Profile

  • Location: Gilroy,Santa Clara,CA
  • Cost: $145 per month (12 month contract)
  • Install: about 30 days
Good "Internet service is fast once it works"
Bad "Install people are crazy - prices keep going up"
Overall "They have a monopoly and they know it"
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Value for money:
(ratings match consensus)

You can't really find out what it's going to cost you. They get you in on a low teaser rate and then they just keep jacking up the prices. And this is ion an environment where with new technology prices should be going down.

They are also really deceptive. I was paying $110/month and then they raised it to $125. Then I got a letter saying I got a $24/month loyalty discount. So I though my next bill would be $111. Instead it was $145. When I went in and asked they said my billing went up to $169 but they were discounting that $24. In a year it looks like I'll be paying $169/month.

member for 13.3 years, 46 visits, last login: 319 days ago
updated 319 days ago




service declines, prices increase

The speed has been so so. I do not even get close to what I am guaranteed. And to top it off, they keep jacking up the prices. I hope this is for real business costs and NOT to cover the postal spam they send out every week.