Review by political_i
Good "Service, speed, reliability, customer service at office"
- Location: Bozeman,Gallatin,MT
- Cost: $40 per month
- Install: about 5 days
Bad "Sales people, peak hour sees 33% reduction, modem continuously disconnects"
Overall "If you want a fast connection, good installation, get on board"
|Pre Sales information:|
Value for money:
(ratings match consensus)
UPDATE (6/28/14) No longer have service since I moved. I was having issues with the modem they issued. No hassles for turning in equipment, they got me all squared away quickly, no issues.
UPDATE (4/14/14): I am getting a bit tired of my modem continuing to disconnect from my Airport. I am not sure if this is equipment or on the headend.
UPDATE (2/7/14): Speeds were just increased to 30/4. Restarted the modem and now have full speed. Still $40 a month. I cannot apparently get fiber to my house but I think that may change not too far from now.
I was moving into a residence with Centurylink 6/1 so I decided I wanted to get a faster connection and go with Charter. When on the phone, they tried to sell me the triple and double plays which was absolutely irritating. I was able to negotiate them for 15/2 for $40 a month. Had I known I could be serviced by fiber, I probably would've tried to negotiate further. I setup the install for a Friday and could have gotten the install done two days earlier but given my schedule that was a no can do. I setup an appointment from 3-5 pm. I ended up receiving a call at 2 pm on the day of installation saying the installer would be there in 10 minutes. I was a bit stunned due to my 2 hour window. I would rather have it early than late but still a bit annoying since I had to cancel an appointment all of a sudden due to the installation.
The installer was done quickly in 30 minutes and quite nice. Apparently, I managed to lose some of my keys and he returned them the same day. That earned some good points.
I once accidentally hit the standby button on the modem, called tech support but that took a bit more time due to the automated prompts and going through those. Luckily, I was able to get someone without being on hold and they were helpful.
One complaint I do have is peak hour congestion that it drops from 15 to 12 most times. I do have some issues with stream HD video from CBS with some drops here and there but I have had worse connections due to routers. During non-peak I can get up to 17 megs. I am not sure I will stick around since my roommates are considering switching to Montana Opticom which delivers 77 symmetrical for $70 per month.
Overall: I prefer Charter over Centurylink based on customer service and speeds offered. I will probably be switching to fiber to the home if my roommates want it.
member for 1.4 years, 419 visits, last login: a few hours ago
updated 293 days ago