dslreports logo

Six Month Rating
2569 reviews
965 good · 951 bad
Submit a review by email click here

Review by toyboy1949 See Profile

  • Location: United State
  • Business customer Business customer
  • Cost: $128 per month
Just terminated service after over fifteen years. They charged me nor service call that they told me I needed was not.
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

Had business internet and telephone service for over ten years through Charter at last location. After hard freeze and pipe bursting had a remodel of the office and when modems were reconnected, internet was not working. Customer Service Rep was diligent and polite but was unable to resolve the problem externally after trying for nearly an hour. He said the equipment showed it was connected but was not reaching the internet. A serviceman would need to come in probably to replace their modem. It was a Saturday and they said they would try to send someone by ASAP. Serviceman came after an hour and system problem was no longer evidenced. I had good connectivity. Whatever they did remotely had worked. I was not told there would be any charge and understood that business service included service calls as well as priority service. Got my next bill and there was $115 service charge on the bill. I put in a call to change to a new provider (My local non profit Utility). As soon as they installed new service, I returned my modems to Charter where representative said she was logging it in and my service was cancelled. I called customer service about the service charge and to get my final bill amount. One hour on hold then I was told that person at Charter office who took back the equipment had not and could not have cancelled my service but did log in my return. I was bumped to another service rep who the service charge was a mistake and he would remove it. Would I reconnect. I said no but I would tell others I was treated fairly and service was OK when I had it. Then he told he it was too late and he could not remove the service charge even though this charge was on my current bill and I had not yet received another bill. Pitiful Manipulative Practices Continue.

member for 10 years, driveby review (so far)
lodged 10 years ago