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Member review of Bresnan Online


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Reviews:
read 63 reviews (24 positive) (24 negative)
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Six Month Rating

Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:


$86 per month avg ($59 to $154)

Speed test results
Review by yuutomo See Profile
UPDATED: 1.7 years ago
member for 8.2 years, 2433 visits, last login: 247 days ago


Missoula,Missoula,MT
$79 per month (48 month contract)
about 7 days
"Bad ISP"
"Trying to rip off user owned modems"
"I am so glad Comcrap isn't here, I had them and Bresnan beats them hands down"
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings below consensus)

    I signed up and got the fastest non-commercial tier of HSI and basic cable for a fixed price, and the tech showed up early was knowledgable about the services and checked in personally a couple of times to see how I felt about his work. they respond to customers quickly and are eager to serve them.

    update:

    well, I had service and when I canceled, they have been trying to rip off me for cable modems I have owned for 2+ years and the state and city officials have been of no use in getting the issue resolved. the corporate office has refused to intervene and bumps it back to the corrupt office that is causing all of this.

    Followup comments:
    view ALL 2 comments

    edesignway
    Premium
    join:2003-05-03
    Cheyenne, WY
    clubs:
    ·Bresnan Online
    ·Vitelity VOIP

    1 edit

    They don't know how to return calls

    You probably don’t hear anything back from the city/state because Bresnan doesn’t call them back. I do a lot of work for the city and county offices in my area, that is one complaint I have heard a lot from city/county officials.

    If they try and bill you for it file a complaint at »https://esupport.fcc.gov/form2000/, once submitted it will take a couple weeks before it is assigned an agent. After that it’s a speedy process. You will need some type of proof that you own this modem. Hopefully you kept a receipt (CC statement would work as well)... When I canceled service they started the same thing with me, however I used a modem that Bresnan does not offer customers.
    permalink · 2008-02-12 21:18:16 · Print · Reply to this
    Forums » comments on review of Bresnan Online

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