 Review by edesignway 
UPDATED: 22 days ago
member for 6.5 years, 124 visits, last login: 1 days ago
 Cheyenne,Laramie,WY
 $36 per month
 about 14 days
 "I'll get back to you on that."
 "Service is hit or miss, speeds are not close to advertised."
 "Cross your fingers."
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
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I just purchased a new house and now living at my fifth service address I have had with Bresnan. Service still continues to suck. My lego TV is worse and I am lucky to see internet speeds above 2.5Mbps at any time of the day.
On my speed tests (using Bresnan’s servers) I can max out the connection to their Cheyenne and Casper, WY test servers. Their other three speed test servers I average 2.32Mbs on the test, which is about the same speed I see on the open internet. I have contacted Bresnan Technical Support several times and I usually receive one of three canned responses:
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Bresnan: Their might be something wrong with your wiring.
Me: My wiring in the house is completely new and terminated by your technicians.
Bresnan: We don’t see anything wrong.
Me: Then why do these network tests you had me run contradict what you are stating.
Bresnan: There is an issue in our network and we are working on it.
Me: When will this be corrected?
Bresnan: We are working on it and no ETA.
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I have a couple cabinets in colocation in the Downtown Qwest building. When on Bresnan’s network I see insanely high response times and packet loss connecting to my equipment. I receive this same complaint from many of my clients across the state. I do not receive these complaints from users using other ISPs in the state.
I have had enough. The only way to have this corrected is to start contacting your state’s Attorney General. Let them know you are sick and tired of poor service and lame excuses.
Followup comments:  
wmjohn3
@iauq.com | No phone needed You don't need phone service with Qwest to get DSL, they sell DSL on a stand alone basis. | |
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steve_in_jackson
@bresnan.net
| Exact same thing is happening to me! I signed up for the 8mbps package (around $60), and have never had more than 1.2mbps. The tech came out and tried to convince me I was getting around 7mbps to Casper. I convinced him otherwise, even showed him my test results from 4 independent bandwidth testers, but there was nothing he could do.
Then I get a call from Bresnan a week later asking me to rate my service. I told them in a friendly way that their internet service sucked and I was getting nowhere near what they advertise and that their new internet phone service is the reason why the bandwidth is so low. She quickly got me off the phone.
Then I get another "service call" message on my cell phone asking how my speed issues are. Pa-lease! They still suck, and they know they still suck.
I'm going to look into Qwest DSL and see how bad they are. At least it's only 39.99 for 7mbps, instead of 59.99 for 1mbps. | |
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CIDR
@bresnan.net
| Speed Tests Once you get off Bresnan's network your packets are at the will of the other networks. Running a speed test to a speed test server not on Bresnan's network is pointless.
bresnan.com/speedtest are the only authorized speed test servers on Bresnan's network. | |
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cablegeek01
join:2003-05-13
Canon City, CO
| Re: Speed Tests They have to be on the Bresnan network. Bresnan can't guaranty speeds on an upstream providers network (ie MCI/L3/ATT). Speed tests from your ISP only guarantee your network speed to the edge of their network (charter and comcast etc do the same thing). Speakeasy.net is a good place to test from for an actual internet speed test.
The slow speeds are due to a capacity issue. Bresnan ordered additional trunks from Qwest, but they are still being installed.
If anyone in the Riverton/Lander area is experiencing speed issues, this is most likely the cause.
We hope to have the new trunks up and running in the next few weeks.
Feel free to email me (in profile), and I can respond to you from my official Bresnan email address with status updates.
I'm sorry tech support wasn't able to correctly understand/explain the issue, but sometimes they don't get the correct info.
Cheers,
Ryan
-Bresnan Engineer | |
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cablegeek01
join:2003-05-13
Canon City, CO | Re: Speed Tests Sounds good. Shoot me an email, and I'll try and upgrade you to our 15Mb x 1Mb package for some testing once we get the circuits upgraded. | |
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edesignway
Premium
join:2003-05-03
Cheyenne, WY
clubs:  | Re: Bresnan = true bi-polar ISP They tried... I have receipts and used a modem that they don't offer customers. However it took over four phone calls to have them cancel my internet service. | |
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yuutomo
The Wonder Kitter
Premium
join:2001-08-27
Missoula, MT
 ·Bresnan Online
1 edit | you got lucky, I got mine at yard sales, so I have no receipts. I asked them to show a physical inventory list showing my modems, and all they did was send a screen capture of a program where someone had input them into their database, I've tried everything, and they stonewall, bullshit, and lie, to the point that noone can do anything. | |
| mt_deb
join:2008-03-26
Great Falls, MT
| I have had it with Bresnan I KNEW my internet had gotten slower ( now I know thanks to you all and this topic) I called this morning and the tech said it looked fine to him ( yah right ) We have every blasted channel known to man on our cable so you would think we would be considered good customers and that they would try to help a little bit with the internet part. Nope, they don't care. I'm calling Qwest tomorrow simply because it's the point of it. I guess I am just a little tired of these companies with monopolies holding us by the ( yah, you know ) That's one reason I don't even use Windows anymore. I'm a Linux geek. But I digress. I am only getting DSL speeds now and barely that so I may as well pay Qwest instead and see how they are. | |
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edesignway
Premium
join:2003-05-03
Cheyenne, WY
clubs: | Re: I have had it with Bresnan Ryan, how are these so called updates going... haven't seen any improvement! | |
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Bresnan = true bi-polar ISP