Review by crws 
UPDATED: 66 days ago
member for 9.5 years, 870 visits, last login: 3 days ago
 Vancouver,Clark,WA
 $80 per month (24 month contract)
 Qwest
 "Good service out in Hillsboro, their development market."
 "Class Action filed in Seattle for ETF and Breach of Contract"
 "51% Sprint, 49% dog. who's wagging who?"
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JFC! Finally!
After yelling, threatening, and playing along for HOURS on the (cell) phone (voip wouldn't work, service too degraded to keep from dropping calls) my 50 calls & 3 tickets finally convinced a Clear escalation manager to rescind my WiMax and Voip contract with no EarlyTerminationFees.
This was after an almost daily occurance of speed and latency issues that would start degrading like clockwork in the late afternoon with the onset of dusk, reaching the worst at about 11pm-12am, then improving throughout the early am with maximun speed about 11am.
The ticket I filed with engineering was addressed by adding an additional sector on the 100ft + tower. It initially helped my speeds a little, but did nothing stabilize reliability. I was 1.2 crow flies miles from the tower with 5 bars, and 72/20 CINR, etc.
I would call every other day, sometimes every day, and got the "give it time" request from very (tried to be) helpful Level1 & Level2 staff, both of which were intelligent and proactive in helping me, until 45 days later when I said I was done F**ing around and needed sevice that worked. After some BS about how I refused to reconfigure my network to accomodate speed tests, I got Level1 & 2 to acknowledge and document degraded service, called back for the 60th time in 2 months, told retention they could let me go peacefully or kicking and screaming, and if the latter, I'd join the Class Action ( »www.tzlegal.com/clearwire.asp ) and sue their ass. Then viola'- got Melissa, AT HER DIRECT EXTENSION 5106, who after giving me crap the previous day, immediately facilitated my Release From Contract, free of Early Termination Fees (ETF), with a prepaid UPS retun label for the modem sent by email.
NOW! 3 days later, F***N rock solid with Qwest 7meg at 6meg+/- on a 2Wire 2701HG-B (AT&T) with key code 52HP 2374 A3A2 22A2 B2LP.
Can't wait for my Netopia 3347 to get PPPoE authenticated with my transparent ip passed thru the modem to my NIC again.
What a frickin' ordeal just to try and save a couple bucks from Comcast. I never thought I'd say it, but I should have gone with Qwest to begin with, even though their tech support is a bunch of hog-tied lamers who can't elaborate on any advanced modem configurations other than the stupid install CD, at least there is tons of info online for the reading.
Stand back, there's going to be a Big Fire over in the Clear-ing!
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Clearwire
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