| Review by (hidden by request) |
(review was emailed from domain jps.net)
lodged 219 days ago
- San Jose,Santa Clara,CA
- $35 per month
- (month by month)
|Pre Sales information:|
Value for money:
I signed up for the Clear Spot month to month plan. I called and cancelled my account, because in spite of the coverage map, my signal was weak and speed was bad. They did not cancel and kept billing me. When I called them to point it out and ask for a refund, they tried everything to not give me the refund. Then after saying they would give me a refund it turns out it was a partial refund. They wanted me to pay for half of their mistake and the offers got worse from there. They are NOT out to help the customer. I think they must be desperate for money. Given my experience you can count on NO help from Clear customer support. And I really question their coverage map.
Please give them a miss.
I like my Virgin MiFi very much. It works much much better than the Clear Spot!!