Review by fowlrock 
member for 6.2 years, 320 visits, last login: 3 days ago
updated 13 days ago
 Bradshaw,York,NE
 $60 per month- (12 month contract)
 about 7 days "A connection to the internet" "lack of speed and no internal communication" "Looking for an Internet Service Pretender? Welcome to Windstream!"
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have had Windstream/Alltel DSL for 2 years. 3mb was all that was offered company wide at the time. 6MB came out last april, but was told my CO could not handle it. Have talked with the local techs many times and know that the CO is fiber fed, and has a capable DSLAM (Stingray).....but Windstream is too cheap to pony up the card to allow 6mb. Instead, they are upgrading other areas to 12MB and leaving other behind. Good Business means taking care of ALL of your customer. Not happy with this crap connection when FREAKING AUSTRAILIA just put up 2 billion to make sure 99% of their population could get at least 12mb service. Capitalism at its best, Folks. Windstream is a joke, never should have divested from Alltel.
UPDATE 3-9-2012
12MB came to our area a few years ago, and I wish I could say it has been smooth sailing, but its been a joke. The major backhaul that serves eastern Nebraska has been severely over-sold, and the chances of getting a steady 4.5Mbps downstream during peak hours is about 1 in 30, literally. The rumor of bonded ADSL2+ and VDSL has been popping up via fliers and on-line chatter, with the hopes of a bigger pipe = larger bandwidth allocation. For current problems, I've complained to the FCC and Nebraska Public Service Commission, Windstream has made no attempts to appease. Tech support techs aren't given any real info and are virtually no help. Charter just ran a 92 count backbone fiber 3 blocks north of our home, I can only hope they will branch off into town so that I can switch to a company that actually innovates and improves their services in a competitive manner. I know that no ISP is perfect, but Windstream is at the back of the pack.
Update 3-25-2013
Another year, the problems just keep coming. Peak down/up is now about 1mb/60Kb. Off-peak at best is about 4mb/60Kb. Still paying for 12mb service. I have made over 12 phone calls, opened a thread in both the general Windstream forum as well as Direct Support, and have had two technicians out. They all like to use the term "latency outage"...but its purely a combination of an over saturated network and poor equipment. They've given a "repair" (Its not a repair unless something has failed) date, and they think 120 days is acceptable. This company is a joke, and under investigation in Georgia. I hope a national body of authority can get its' hands on Windstream and force them to provide the service that they are being paid for. Jeff Gardner needs to step down, bring in a Chief Technical Officer that has a clue, and start educating their entire company how basic layer 2/3 networking functions.
If you can avoid Windstream, do it at all cost. Worst communications company I've ever dealt with, personally or professionally.
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