Review by AZinOH 
UPDATED: 139 days ago
member for 2.5 years, 1479 visits, last login: a few hours ago
 Swanton,Fulton,OH
 $30 per month (12 month contract)
 about 9 days
 "Service is 1500/384. Speed averages 1280/320."
 "Quality of service varies by area."
 "Best price/service for my need. More speed not needed."
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
|
This is my first use of broadband after 13+ years of dial-up. Service installed 4/2007. Max service available is 8000/484.Average SNR 31.0, Atten 18.5. Initial problems with signal loss were eventually discovered to be due to inside phone jack not optimally wired for DSL use. Since that time, only one service interruption of 4 hours due to service outage in my area. Have received prompt, attentive service when needed. Chose DSL over cable (Time Warner) due to lower price. Also, WS broadband is new to this area and figured most of the high-bandwidth users presumably chose cable. In addition, cable TV service has been less than stellar. Had tech install whole-house filter at NID, highly recommended.
I judge my overall quality of service to be good and above average compared to WS customers in other areas. The following is simply information I have gleaned from reading other reviews. WS broadband seems to vary widely in quality and sometimes they are slow to replace outdated equipment, especially in areas where it would impact profitability or where there is no significant broadband competition. Overall grade: A- (there’s always room for improvement).
update 8/25/2007
There have been a few bumps in the road, but nothing serious. Connection quality continues to be good. Continue to average 85.3% of provisioned speeds. I have been making use of the web mail instead of using an email client. Seems to be working well. Their list of supported email programs seems to be outdated:
* Microsoft Exchange
* Outlook Express (Win98 and above/NT)
* Outlook Express (Mac)
* Outlook 97
* Outlook 98
* Outlook 2000
* Netscape 4.5 Mail
* Netscape 7 Mail
so using something not on that list is up to the user to figure out. Their windstream.net web page definitely needs the assistance of a more knowledgeable webmaster. For example, the links to videos won't work for me unless I locate and install the correct codecs. Sorry-not going to happen. Still like the service and would recommend. Wish the bang for the buck was better.
Update 4/18/2008
Renewed 1500/384 service for one more year @ $30/month. Wouldn't mind having more speed, but don't really need it and additional $5 for 3meg or $10 for 6meg is prohibitive at this time. Service has been very reliable once the bugs were worked out. Still would recommend. Now have additional Speedstream 4200 just in case (new, eBay-$30+ shipping). Wanted a back-up because I telecommute.
Update 7/11/2009
Service is now 3579/380 ADSL2. Accomplished no charge upgrade from 1.5 to 3mbps service April 2009 (1.5 service no longer offered to new customers in this area). Service and speed has been very stable with SNR/ATTN averaging 28.0/13.0 The only difficulty I have had is trying to get the SS 4200 modem to cooperate with a wireless router. It is entirely possible that the problem is due to my own error in the setup. I expect later on to upgrade to the 2Wire modem (which includes wireless) and have a WS tech set it up. Hopefully then I will be good to go.
Followup comments: | Forums » comments on review of Windstream |
|
Windstream
(32)
(33)
(14)
