Review by wardsystems 
UPDATED: 345 days ago
member for 3.4 years, 1472 visits, last login: 2 days ago
 Fairfield,Freestone,TX
 $60 per month (12 month contract)
 about 5 days
 "Support back in US"
 "Connection drops frequently. Had to get local cable ISP as a backup."
 "Only DSL choice in the area. No real competition and it shows."
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
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Windstream Business Account - The $65 (not including cost for 3 phone lines) is for 1.5M down and 384k up and 2 static IP addresses. This is as fast as we can get here. We had so many resets and so much down time that I purchased the local cable company's (Northland Cable Company) basic plan and installed a Linksys FVS124G dual WAN router. I think that we are the only business in town that does not suffer weekly connection losses.
1/1/08 - (Windstream Business Account) Tried my Teleblend VoIP line the other day and actually talked on it for 40 minutes with no issues. Maybe Windstream is cleaning up some things. The call quality was so poor that I had not been using the line.
3/22/08 - (Windstream Home Account) Moved to a new house about 2 miles closer to town. Scheduled the phone/DSL service change 1 week in advance. On the day of the service change all was turned off and transferred properly. Windstream tech showed up up at new home around 3:00pm and all was good.
3/31/08 - (Windstream Home Account) DSL went down Friday evening (3/28/08). Have good lights on the Speedstream 4200, but can't get it to log in. Called India and spoke to tech support. Did basic reset stuff and he said that they would have to check the line and that it should be fixed by Monday afternoon. Monday (3/31) at 5:00pm I called them back because it was still down. Turns out they had closed the ticket because it was "fixed". Not sure how they knew since they didn't call me to see if it was working or not. They "escalated" me to the next level (still in India) and told me that the line was good to my box and they would have someone out tomorrow between noon and 4:00pm. I took my modem and laptop outside and it doesn’t work out there either.
More to come........
Oh yeah, thanks Sashwa, this is dead on: »BOS Guidelines
4/1/08 - (Windstream Home Account) - Tech showed up around 9:00am. He did some stuff in the house and told my wife he had to leave to put us on the right "pin". He called back after changing the pin to verify it worked. All good. If this would have happened yesterday, things would be a lot better.
Once they get the job in our local tech's hands, life is usually good. It is from the time of the first call until the problem gets put in capable hands that causes problems for Windstream.
12/17/08 - OK, Support is back in the US, life is better.
I have spoke with them twice and they have been helpful. Today I upgraded to 3 MB service (residential account). I got disconnected during the changes so I called in. We tried the normal stuff and it did not work. Since I already had a tech coming out they updated the ticket and I waited for him. Never saw a tech but everything started working. Within 5 minute I got a call back from Windstream stating they saw data across my connection and asked me if all was OK. Very nice. I will upgrade my tech support rating now.
By the way, I nearly get 3MB downloads.
Followup comments:  
WTM
@windstream.net
| Service Glad to hear you are getting taken care of now; with wireless providers moving in on their territory more and more, they are having to step-up their competitiveness. Trust me, I used to work at the call-center in GA. They moved the BB help desk back to America (Arkansas I think, maybe TX) recently (and laid off 2 per the 1 they employed for the help desk, from their on-the-road techs (maybe why you never saw one lol,) to cut costs). I get about 5.6Mb/320 from the 6Mb/384 service at my newer home, much better than the service at my last home just 10 miles away. Amazing how if you live closer to town, all of your services are cheaper and more reliable, huh? I quit, so don't hold it against me  . | |
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Jessicakay 1239
@windstream.net
| Where do I start Windstream services are not reelable. I called the local business that carries windstream and the main windstream at least three times and it took them a week to come and fix our phone line and the repair men who should told us that we should have called them sooner. However it did get fixed after waiting for a week to be able to use the phone line.
Now the DSL service is just a joke it will only work half of the time on a good day. When you call they will only tell you to do basic stuff to so called fix the problem and I have found that it's the equipment that the send is faultily and the disk that they sent with it did more harm than good to the modem and the PC I had at that time.
This is the last time I will purchase any plans with Windstream. They need to learn how to run a proper business. | |
|  | wardsystems
join:2006-06-03
Fairfield, TX
 ·Windstream
| Re: Where do I start Trust me, if there were other alternatives here I would have a different ISP. I still have the local cable ISP as a backup at my office (their reliability is questionable as well).
I was just trying to be fair since this was the first service call they have handled right in a long time.... | |
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