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Member review of Windstream


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Reviews:
read 345 reviews (138 positive) (118 negative)
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Six Month Rating

Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:


$45 per month avg ($24 to $120)

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Review by ajjakobb See Profile
UPDATED: 2 days ago
member for 69 days, 2 visits, last login: 2 days ago


Hazard,Perry,KY
$65 per month
about 2 days
AllTel
"Good Download speeds"
"ALWAYS DISCONNECTS FROM SERVER / SERVER ISSUES"
"Windstream is crap. their CS is in India reading scripts."
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings below consensus)

    May 10, 2008

    The only reason I got windstream was it was the only DSL / Phone provider in my area. I got the 6.0 service and was told I could get the 12.0 Svc. Placed an order last week, still haven't heard anything. The techs brag about making 26.00 an hr but don't know how to connect phone lines. After the tech left, I had to open the phone box and do it myself. They provided some cheap modem that I wont use. I used to have AT&T in Florida so I kept my 2Wire modem. Overall experience sucks with windstream. If you have a choice, go with someone else.

    July 17, 2008

    Switched to Greenstreak DSL from Windstream. Because I called to switch, they cut off all my services for 1 week, then turned the phone back on with a different number and waited 5 more days to turn the DSL back on. There is something wrong with these people. And the packet loss and lag from windstream is horrible. I use VoIP and the line cuts out so much it's aggrivating! I subscribe to the 3000/384 and is getting actual speeds of 0988/132. Which really sucks. I mean it, if you have a chioce other than Windstream, please take the offer. I wish AT&T would buy out Windstream and fix everything. It would be so much better!

    Followup comments:

    JoshC1

    join:2007-09-25
    Sanford, NC

    Lets not jump to conclusions here...

    ...how do you know that it isn't on your end? Go over to the windstream forums and see if someone can help you. When posting for help, make sure you post your SNR/Atten. stats. To do this, type in 192.168.254.254 (you must be directly connected to the modem for this). Username and password are admin/admin by default. Once in, go to DSL stats and see what's going on there. Check your Sync rate as well. Low SNR means either there is electrical interference or that you are too far away from the DSLAM to consistently hold 3+ meg speeds. High atten. means the same thing, but that number can never be changed. It is the reflection to the distance you are from the DSLAM.
    Forums » comments on review of Windstream

Sunday, 20-Jul
06:59:52
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