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Member review of Windstream


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read 402 reviews (170 positive) (133 negative)
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Six Month Rating

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Install Co-ordination:
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$43 per month avg ($25 to $80)

Speed test results 3 year trend
Review by cbraley See Profile
Posted: 1.5 years ago
member for 7.3 years, 212 visits, last login: 5 days ago


Brodhead,Rockcastle,KY
Contract price not specified.
"!2MBPS, seems stable"
"Don't even bother calling customer service in India"
"Good, reliable, fast service if you can, "do it yourself"."

    Install was painless, seems rock solid at 12mbps but I can seem my CO from where I sit so we easily qualified. Customer service is a joke, I've been in the industry for 22 years. I explained that to the customer service rep, a Peggy in India? She proceeded to tell me how there was a problem with my computer when I could look at my modem statistics and see an improperly provisioned modem. She insisted that she send a tech out right away. Bottom line? Windstream wasted money on a service call for an issue that could've been repaired remotely in ten minutes or less.

    Followup comments:
    view ALL 2 comments

    disgusted

    @alltel.net

    advertisment

    I am appalled that you would use a naked guy in your ads. shame on you. that doesn't impress me at all. that kind of ad is disgusting. no brownie points here. it also disrespectful of your customers
    permalink · 2008-05-20 21:54:04 · Reply to this

    disgusted

    @alltel.net    		 I am appalled that you would use a naked guy in your ads. shame on you. that doesn't impress me at all. that kind of ad is disgusting. no brownie points here. it is also disrespectful of your customers.
    permalink · 2008-05-20 21:57:05 · Reply to this
    Forums » comments on review of Windstream

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