Review by CuttinHorses 
UPDATED: 333 days ago
member for 1.4 years, 42 visits, last login: 242 days ago
 Tollesboro,Lewis,KY
 $54 per month (12 month contract)
 about 12 days
 AT&T
 "Uptime-Well,,,it has been sporadic recently but not down for long periods, the blinking DSL lite is scary"
 "They did proactively call to offer the 6MB upgrade and I get 4.9 occassionally but the local tech says I am 9,000 ft from the LO"
 "When I complain they put me back on the 6 MBS card, mywife squeals with delight ( and the line is faster too)but then 3 M again"
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
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I think Windstream is also my Telco, they are the only telco in this rural area of KY. I don't think I have ever had an outage for more than a few seconds in 2+ years and before Wipro, service was the best.
It is almost amusing that they called me to offer 6M for another $5 per month and 10 days later I called the toll free they gave me, could not get to a human. called the regular toll free, got Wipro, the same guy I always speak with apologized and said he would take care of it,,,still only get about 2100 on a good day and I am a geek, I know most of the tricks I think.
They aren't BAD,but they sure aren't GOOD.
Followup comments:  
Tails
join:2007-09-25
Sanford, NC
 ·Windstream
| Yea, I feel your pain... Yea Wipro sucks. If you want this resolved, call the sales line and tell them that you can't get this resolved over at Wipro. Just for the record, what was the name of the guy you talked to? JW, I'm guessing it was Peter Pan (WHY DO THEY TAKE AMERICAN NAMES??) | |
|  | CuttinHorses
Premium
join:2008-06-29
Tollesboro, KY
·Windstream
| Re: Yea, I feel your pain... Thanks for the suggestion about the sales line, I am going to try it this morning because,,,,,both home and office are back down to 3MB down/314 up instead of the 6/384 I am paying.
The "Guy" in Calcutta ( I asked) has taken the name "Daniel". R U serious about Peter Pan?
Back to worx,,,,
Thanks,  | |
| rhjiv
Premium
join:2006-12-19
Greensboro, PA
| Consistent I am close (1700ft) but the copper is old, never did seem to consistently get purchased speed. Others say getting 60-70% of speed is the norm - so why advertise it at a rare burst rate and annoy people? Downgrading I get a higher percentage (6mb=3mb:3mb=2.7mb) go figure?!
Seriously though, usually on - decent speed - like ALL providers it is difficult to know WHO is mucking up the connect (telco/wires/station/modem/router/firewall/user) - figured by now they would put up a decent idiot light (I know the DSL light). | |
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